Operations & Technical Consulting

Gas Operational Improvement Research Contract Mgmt Sys.

Engineering & Technical Svs.

SoCalGas will provide comprehensive consulting services for natural gas distribution, customer service, transmission and storage operations. Service elements include the following:

Operations Assessment

The first phase of this service offers a complete audit and assessment of the operating policies, procedures, processes, workforce skills, physical assets and technology in three major areas: Gas Transmission and Distribution Operations, Storage Operations, and Customer Service Operations. The audits will identify areas of cost reduction, system enhancement to improve customer service and/or safety, and will also include an assessment of compliance to DOT and other regulatory requirements. Some of the key aspects to be audited are:

Gas Transmission and Distribution Operations

• Pipeline System Master Planning
• Pipeline Design
• Pipeline Installation, Replacement and Maintenance
• Cathodic Protection
• Meter and Pressure Regulation
• Meter Maintenance Process and Regulatory Compliance
• Meter Shop Production Process
• Workforce Skills and Assessment Training

Storage Operations

• Field Selection and Development
• Field Development
• Operating Planning

Customer Service Operations

• Call Center Management
• Appliance Adjustment
• Dispatching
• Meter Reading
• Billing and Collections
• Employee Safety
• Customer Satisfaction Measurement

The assessment phase will conclude with a report outlining all findings and recommendations.

Project Management

Following the audit, SoCalGas may provide project management services to implement recommended changes.

Specific Requirements

Customers requesting Gas Operations Improvement Services must provide specific system, facility information, and key performance indicators regarding the subject natural gas operations and submit to a SoCalGas site inspection as part of the proposal process. The scheduling of all services will be prioritized in a non-discriminatory fashion in a manner such that the provision of such services will not interfere with the ongoing business obligations of SoCalGas. Services available only in the US and Canada.

Documentation and Pricing

Use of Gas Operations Improvement Services shall be subject to the execution of a definitive agreement between the Entity and SoCalGas which agreement shall contain SoCalGas’ standard provisions regarding the specific services to be provided , pricing, assumption of risk, indemnification, insurance and other appropriate terms and conditions specified by SoCalGas.

Pricing of these services will be presented in a formal proposal and will be based upon several factors including: scope of service, size, location and integrity of natural gas system, account volume, timing, and availability of resources. Pricing factors for Training services include training topic, level, length and location of training, number of training participants, and materials required.

Credit Requirements

All parties interested in pursuing these opportunities must provide satisfactory evidence of creditworthiness and corporate responsibility.