SoCalGas Ranked Highest in Customer Satisfaction

"Highest in Customer Satisfaction With Residential Natural Gas Service in the Western U.S. Among Large Utilities"

Southern California Gas Company (SoCalGas) has great news to share!

This year, we've received the highest customer satisfaction ranking among large natural gas utilities in the Western United States and have the highest score among all utilities nationwide, according to J.D. Power and Associates.¹

J.D. Power's study was based on a random survey of more than 62,000 U.S. residential natural gas utility customers.

In this study, SoCalGas received the highest score among all 75 natural gas utilities throughout the United States that were included in the survey. We also earned the highest score among the nine large utilities ranked in the Western region.

The J.D. Power and Associates scores for each utility were based on six factors:

• billing and payment
• price
• corporate citizenship
• communications
• customer service
• field service

All of us at SoCalGas want to thank you, Southern California, for allowing us to provide you with safe, reliable and affordable natural gas.

Thank you for your support! And glad to be of service.

¹Southern California Gas Company (SoCalGas) received the highest numerical score among large utilities in the Western U.S. in the proprietary J.D. Power and Associates 2011 Gas Utility Residential Customer Satisfaction Study^SM. Study based on 62,711 online interviews ranking 9 providers in the Western U.S. (AZ, CA, CO, ID, MT, NV, NM, OR, UT, WA). Proprietary study results are based on experiences and perceptions of consumers surveyed in September 2010-July 2011. Your experiences may vary. Visit jdpower.com.