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Every year, Southern California Gas Company (SoCalGas®) Field Technicians complete approximately four million service orders, our Meter Readers walk over 933,000 miles and our Customer Service Representatives (CSRs) answer 10 million phone calls in multiple languages.
Below you will find detailed descriptions of entry-level positions at SoCalGas.
CSRs provide one-stop telephone contact for customer service requests, collections and credit extensions, billing inquiries, appliance adjustments and service trouble.
Essential Duties and Responsibilities
- Performs duties within Company guidelines and established safety procedures.
- Communicates with customers by telephone; Communicates with customers in English.
- Bi-lingual representatives: (e.g., Spanish, Chinese, Vietnamese, etc.)
- Initiates field orders (by computer or manually); Originates trace orders, verifies orders, etc.
- Uses computer to access data, inputs customer information, and issues orders; Establishes credit or determines if deposit is required.
- Handles complex credit and billing inquiries (i.e., high-bill investigations, customer credit status, past-due payment arrangements, closing bills, and returned checks).
- Explains rate schedules; discusses baseline allowances, service policies and operational features of appliances.
- Schedules turn on and close orders/appliance adjustments/high-bill investigations.
- Coordinates emergency leak order responses.
- Prepares forms to correct customer information for billing records.
- Advises customers on energy conservation measures and products
- Performs clerical and accounting functions pertaining to customer order, adjustments, corrections, investigations, and data for customer correspondence.
- Works completed field orders and prepares necessary billing records forms.
- Prepares customer correspondence; Files customer applications.
- Constant contact with customers to provide information and assist with problem resolution. Regular contact with co-workers or supervisor to resolve customer problems and provide information.
- Must demonstrate ability by passing a pre-qualification examination. Must also pass a Clerical Test Battery (Customer Contact) and a customer service inventory test.
- Ability to operate a computer and peripheral equipment.
- Must qualify through a panel interview.
- Must successfully complete formal Customer Service Representative training.
- Requires fluency in a second language.
- Must pass a drug test if moving from a non-safety sensitive job. All incumbents are subject to participation in the Company’s random drug testing program.
- Previous customer contact experience is helpful.
- Very Light -- Occasionally lifting and/or carrying such articles as dockets, ledgers and small tools or items weighing up to approximately 10 pounds. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing are often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.
- Office environment with some noise generated by co-workers; telephone contact with customers.
A Part-Time Meter Reader Transitional uses a hand-held computer, map and tools to locate and read gas meters for residential, commercial and industrial customers.
- High school diploma, GED or equivalent
- Eighteen years of age or older
- Proof of eligibility to work in the United States
- Must have a valid California Driver's License
- Must maintain proof of personal liability automobile insurance as required by California State Insurance regulations
- Must pass a battery of clerical tests
- Must qualify through a panel interview
- Hourly Rate: $13.39 (starting) - $19.50
- Average Schedule: 20–30 hours per week
- Paid Mileage: 56 cents per mile for employees using their personal vehicle on the job. Use of personal vehicle does not include motorcycles, mopeds, skateboards and scooters.
- Medical Benefits: Part-Time employees are eligible for medical benefits after one year of service. Medical benefits include low-cost HMO medical coverage, dental and vision for employee only. Part-Time employees who waive all three benefits (i.e. medical, dental and vision) will receive a stipend of $100 per month.
Job Overview and Training Information
- Training occurs over 12 week days. Each phase of training is pass or fail.
- Phase I and II: (6:30 a.m. – 3 p.m.) – nine days of training at one of the assigned training centers in Monterey Park or San Bernardino. This includes three days of classroom orientation, five days field training and one day of Smith Driving training.
- Phase III: (7 a.m. – 3:30 p.m.) – three days of centralized training conducted at Southern California Gas Company’s main training facility in Pico Rivera (e.g., DOT and Hazardous conditions).
- Work Schedule: Routes begin at 6:30 a.m. Monday through Friday. Work an average of 20-30 hours per week. Walk an average of 5-7 miles per day. All routes must be completed same day as assigned.
- Work Environment: This is a very physically demanding job. You will be expected to work in all weather conditions: RAIN, SNOW, EXTREME HEAT and COLD and may include areas of rural and urban terrain. You will encounter dogs and other potential hazards in the field during a scheduled workday.
- Use of Personal Vehicle: Use of “safe and reliable” personal vehicle for completing assigned routes. At time of hire, a valid California Driver's License is required and proof of automobile liability insurance must be maintained as required by California State insurance regulations.
In accordance with the Americans with Disabilities Act (ADA), if you have a disability, you have the right to request an accommodation in the hiring and testing process. If you believe that your disability requires special arrangements to take the tests described, please let us know before the day you are scheduled to test.