Phone Numbers & Email Addresses

Contact Us

If you have an emergency or questions regarding a Gas Odor or Carbon Monoxide, please call us immediately: 800-427-2200.

General Phone Number

• Residential Customers -- 800-427-2200
• Commercial & Industrial Customers -- 800-427-2000
• Hearing Impaired, TDD/TTY -- 800-252-0259
• Interactive Voice Response Self-Service (English/Spanish) -- 800-772-5050

*Customer Service Representatives are available 24 hours a day, 7 days a week for routine and emergency service requests. For Web site questions and for inquiries regarding rebates and other programs, they are available Monday through Friday from 7:00 a.m. to 6:00 p.m.

Spanish Phone Numbers

• 800-342-4545 (Residential)
• 800-427-6029
  (Commercial & Industrial)

Multilingual Call Center

Mandarin, Cantonese, Korean, and Vietnamese are available Monday through Friday, 8:00 am to 5:00 pm.

Telephone Number for Internet Questions

Internet Customer Service Representatives are available to assist you with Web site questions Monday through Friday, 7 a.m. to 6 p.m. Call 1-800-427-2200 (Menu Option #4).