If you have an emergency or questions regarding a Gas Odor or Carbon Monoxide, please call us immediately: 800-427-2200.
If you pay your bill online with My Account (One-Time payment or Recurring payments) or elect paperless billing, you will no longer receive bills from The Gas Company by U.S. mail for any gas account(s) you pay online. You will only receive monthly email notification when your bill is ready. Through My Account, you will be able to view, print and save up to 25 months of bills. The Gas Company will forward any late payment, collections or shut-off notices through the U.S. mail. If you still wish to receive a paper bill by U.S. mail from The Gas Company, please contact The Gas Company by email or call 1-800-427-2200.
The User ID cannot be changed, however it can be replaced by re-registering for My Account. To replace the User ID first un-link the account (s) associated with the current User ID, the unlinking of accounts can be performed from the Manage Accounts tab on the My Account home page. After un-linking the account (s), return to the My Account login page and register as a new user.
There are a variety of assistance programs that may meet your needs, or you may be able to request payment arrangements.
Information on gas rates, and how bills are calculated, can be viewed on our web site by going to Understanding My Gas Bill & Meter.
Service Orders can be scheduled online. You need to register for My Account. If you have your latest bill, you can sign up right now.
A request to close or turn on your gas can be scheduled online. You need to register for My Account. If you have your latest bill, you can sign up right now.
The Gas Company provides a variety of rebates for your home.
When the account has a good payment record, the deposit plus interest is applied as a credit on the account after 12 months from the date the deposit is paid. If the deposit was paid in installments, each payment will be applied separately on it's own 12 month anniversary date.
Your meter is read monthly by a Gas Company meter reader. Our Web site provides meter reading schedules and other information.
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