SoCalGas - Customer Signup, Billing & Cancellation Procedures
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Customer Signup, Billing & Cancellation Procedures

How do I sign up?

Any customer interested in receiving Core Aggregation Transportation Service under SoCalGas' Customer Choice Program should first contact an Energy Service Provider (ESP) and discuss your options. If you decide this service meets your needs and agree to proceed, the ESP will instruct SoCalGas to switch your account to the Customer Choice Program. The ESP will need your billing account, meter number and service address as they appear at the top of your SoCalGas monthly bill.

If I switch to another gas supplier, who will bill me?

It depends on the service types offered by your ESP. The billing terms should be defined in the agreement with your supplier. You will continue to be responsible for payment of SoCalGas transportation bills regardless of any payment arrangements made between you and your ESP. Customer Choice program participants have up to three billing options, they are:

  • Dual Billing: Under this option the customer would receive two bills, one bill from SoCalGas for gas transportation services and another bill from the ESP for the gas commodity charges.
  • ESP Consolidated Billing: Under this option the customer would receive one bill from the ESP that includes charges for both SoCalGas transportation services and the ESP's gas commodity charges. SoCalGas will provide customers choosing this option with a "View-Only" bill for their records.
  • UDC Consolidated Billing: Under this option the customer would receive one bill from SoCalGas that includes charges for both SoCalGas transportation services and the ESP's 'gas commodity charges.

What can I do if I'm not happy with my supplier?

The agreement with your ESP should outline any cancellation process and conditions. Any disagreements should then be worked out between you and your ESP. Initially, customers are committed to participate in the Customer Choice Program for one year. After the first year, customers can switch to a different ESP or return to SoCalGas procurement services. If your ESP terminates service to customers, you will return to SoCalGas procurement service.

Initial participation in the Customer Choice program is 12 months. After the initial term, customers may return to The Gas Company for procurement service. Customer Termination Request Form (Adobe PDF, 104 KB) 

Customer Choice customers may return to The Gas Company's procurement service prior to the end of the initial 12-month period, with no interruption to their gas supply, if the ESP goes out of business, is otherwise unable to perform, or releases the customer back to The Gas Company. However, the customer may be liable for unpaid charges incurred by the ESP on behalf of the customer under the Customer Choice program.

Customer Choice customers have up to 90 days from the termination effective date to switch to another ESP. After 90 days, if the customer has not chosen a new ESP, the customer must continue to receive gas procurement service from The Gas Company for a total of 12 months before being eligible to return to service under the Customer Choice program.

These programs are approved by the California Public Utilities Commission (CPUC) and may be modified or terminated at any time. The CAT Program is subject to Tariff Rule No. 32 and other applicable tariffs and CPUC decisions that are in effect from time to time.

 

Updated 10/2010