Advancing the way we serve our business customers
Is my business getting an advanced meter?
All business customers throughout the SoCalGas territory will receive an advanced meter. Our larger customers may receive a slightly different communication device based on the size of their natural gas meter.
SoCalGas will make every effort to ensure that your business is not impacted by this installation. In most cases, we will not need to interrupt your service, and you do not have to be present to complete the installation. In some cases, we may need to replace your meter due to age or incompatibility. In this circumstance, we will make every effort to work with our business customers to schedule a time that will not interrupt their regular course of business.
How will I know when my advanced meter will be installed?
SoCalGas will be installing advanced meters across our service area from late 2012 through 2017. Click here to find out when we will be in your area.
Several weeks prior to your installation, we will mail you a letter indicating that we will be in your area to upgrade your natural gas meter.
How you can help
Be sure to let your employees know about the upcoming installation and provide safe access to your natural gas meter by:
- Clearing any obstructions, trimming vegetation
- Unlocking any cabinets or gates that would block access
Once you receive your advanced meter, you may still see our employees in the area to complete installations and to conduct quality assurance tests on our system. Once validated, advanced meters will automatically read and transmit your gas usage information to our customer service and billing center.
Viewing your energy usage online
Once your advanced meter has been installed and we have verified that the read is accurate, you can access your information in several ways. For most small to medium sized businesses, the easiest way is online through My Account. For those businesses not eligible for My Account, we are currently investigating alternate ways to retrieve your energy usage data including paper reports or by calling SoCalGas.