SoCalGas - Safety Information for Dog Owners
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Safety Information for Dog Owners

Please securely confine your dog

Even friendly dogs can become aggressive when protecting their owners and their turf. That's why it's important to securely confine your dog in an area that safely separates your pet from Southern California Gas Company's (SoCalGas®) employees on meter reading days and during service calls to your home. Doing so helps employees of SoCalGas provide you with exceptional customer service and avoid dog bite injuries.

Provide safe access to your gas meter

In order to maintain a safe working environment for our employees, meter readers will only enter a property if the following conditions are met:

  • A customer and dog are not present together
  • The dog is not displaying aggressive behavior
  • There are less than three dogs present

Meter readers are not allowed to enter a yard with any of the following breeds unless the dog is properly confined:  Pit Bull, Rottweiler, German Shepherd, Akita, Chowchow, Argentine Dogo, Rhodesian Ridgeback or Presa Canario.

Meter readers are extensively trained to ensure their personal safety and the safety of your pets. We are dedicated to our employees’ safety and to safely providing quality customer service.

Play it safe by taking these precautions

  • Mark your meter reading date on your calendar, then provide us with a safe path to the gas meter by confining your dog in the house, garage or other secure enclosure. You’ll find meter reading dates printed near the top of your gas bill.
  • Always securely confine your dog away from the gas meter, the appliances to be serviced or other work area before we arrive. A dog that is tied, leashed or chained but not securely confined away from the work area does not provide our employee with a safe work environment and may result in your service call being rescheduled. If you add a dog to your residence, please contact us so we can update our records. Get more tips to help prevent dog bites to utility employees when they are visiting customers.

Updated 9/2014

Report Any Pipe Damage

Evacuate the area and from a safe location, call SoCalGas at

1-800-427-2200

to report any pipeline damage. No damage is too small to report.