SoCalGas - Emergency Response
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Emergency Response

Preparing and Planning for Emergencies

Being prepared for emergencies is important for all businesses, but for Southern California Gas Company (SoCalGas), emergency preparedness is critical to providing safe and reliable natural gas to all our customers. By preparing for emergencies, SoCalGas is able to respond quickly and effectively when customers need service safely restored.

SoCalGas' Emergency Operations Center and Regional Gas Emergency Centers play a key role in our emergency response by serving as a central coordination centers for recovery strategies, customer communications, and coordination with public officials. The Emergency Operations Center and Regional Gas Emergency Centers is are equipped with state-of-the-art technology and staffed by experts who receive specialized training in emergency response. Our Emergency Operations Center and Regional Gas Emergency Center workforce keeps their skills sharp by participating in disaster exercises.

The center is open up to 24 hours a day during disasters that may affect the operation of the gas facilities serving our customers.  Our emergency response teams work with public officials, law enforcement, fire departments and others as needed to assess impacts, contain the crisis, and protect public and employee safety. Our goals also include maintaining natural gas service and, if needed, restoring gas service as quickly as possible.

Below are some key areas of responsibilities that the Emergency Operations Center coordinates in an emergency.

Damage Assessment

Safety is always our first priority. After a major emergency or disaster, SoCalGas acts quickly to assess any damages to our pipeline system and takes appropriate action on any issues that could affect public or employee safety.  

Damage assessment starts with a physical patrol of our transmission and distribution pipeline systems. This initial assessment helps develop an estimate of crews required, resources and materials needed, as well as the estimated time to complete restoration. The assessment helps ensure restoration resources are deployed effectively. 

Logistics

SoCalGas is well stocked with emergency materials and equipment staged throughout our service territory. After an emergency, SoCalGas's Emergency Response Team initiates a logistics plan that includes staging sites, hotels, food, and other items necessary to support crews from outside of the affected area or crews from other companies.

Restoration of natural gas service

If natural gas service has been disrupted, the restoration process typically starts with the large transmission pipelines required to bring natural gas into the region, followed by distribution lines which move the gas into communities and around neighborhoods. Service lines which bring gas to individual homes and businesses are addressed once the transmission and distribution systems are repaired.  

In the event of a major emergency, it may not be possible to provide meaningful restoration information right away as we assess the extent of the damage to our system. 

In the event of an emergency, keep in mind --

  • Our highly trained work force is dedicated to restoring service as quickly and safely as possible. Crews from throughout our service area will be reassigned to damaged areas to help us restore service in an orderly manner.
  • Our agreements with out-of-town utility crews will bring in extra assistance if needed.
  • Our customer service representatives are on-call during major emergencies of extended duration. Our automated voice response system allows us to handle thousands of calls simultaneously.
  • If you suspect a gas leak call SoCalGas at 1-800-427-2200.
  • Personnel from our corporate communications department are available seven days a week to provide customers, the media and public officials with the latest information.

Updated 12/2011

Report Any Pipe Damage

Evacuate the area and from a safe location, call SoCalGas at 1-800-427-2200 to report any pipeline damage. No damage is too small to report.