Service Requests

If you have an emergency or questions regarding a Gas Odor or Carbon Monoxide, please call us immediately at 1-800-427-2200.

New Customers: Online Start Service Request

• Start Service Online

  To process your request, please have either Social Security or Driver License Number ready.

• View the Status Of Your Start Service Request

Existing Customers: Online Service Requests

Log in to My Account to schedule the following orders:

• Start, Stop or Move Service
• Schedule a Service Appointment for Appliance Adjustment or Repair
• View the Status of an Existing Order
• Request a Payment Arrangement

  Log in to My Account

  Enroll in My Account

  Learn About My Account

Other Service Requests

• Requests For Change of Mailing Address to a Third Party
• Guarantor Program
• Services for the Visually Impaired