Service Requests
 Emergencies
If you have an emergency or questions regarding a Gas Odor or Carbon
Monoxide, please call us immediately.
800-427-2200 (Residential Customers)
800-427-2000 (Commercial & Industrial Customers)
Multilingual and Telecommunication
Devices for the Deaf (TDD) are also available.
Service Requests
Information on The Gas Company's Service
Guarantee.
Start Service
We’re glad to serve you. Whether you’re a new customer
or returning to Southern California, we want to activate your service
as quickly and conveniently as possible.
Stop Service
Are you moving and need to have your service closed?
Service Appointment
Did you know that The Gas Company provides free appliance safety
checks to your gas appliances? This service includes limited Appliance
Repair, Adjustments, and Pilot Lighting
Service Appointments -- Timed, For A Fee
Specific timed appointments are available for a $25 fee.
Information on The Gas Company's Service
Guarantee.
Start Service
Information you should know:
- After completing the start service form, you will receive an
e-mail confirmation of your request.
- A $25.00 Service Establishment Charge will appear on your first
month's bill.
- To start your service, we require access to the gas meter.
- If you are a residential customer who is required to pay a deposit to establish credit with the Gas Company, one way to lessen the financial burden is to secure your account with a “guarantor.”
Note: Before starting service, you may want to make sure
that you are requesting service in an area that is served by The
Gas Company.
A list of cities/communities served
is available for viewing.
If you do not see your community, perhaps you are served by
another utility such as
Long Beach Gas
& Electric
Pacific Gas & Electric
San Diego Gas & Electric
Southwest Gas
Stop Service
Information you should know:
- After completing the stop service form, you will receive an
e-mail confirmation of your request.
- Please allow at least 2 working days notice (Monday through
Friday) to close your gas service.
- If you paid a deposit with The Gas Company, it will be returned
to you plus any interest you may have earned. The deposit will
be applied to your closing bill, and any credit balance remaining
will be mailed to your forwarding address.
- Stop
service form
Service Appointments (No Fee):
Repairs. Our Field Representative will come to your home
and make limited repairs to your inoperative gas appliances. If
we are unable to repair your appliance, a general referral will
be provided describing your appliance's condition. It is then
your responsibility to contact a licensed contractor to repair
the appliance or you may need to replace the appliance.
Appliance
Repair Request Form
Adjustments. Our Field Representative will make adjustments
to your gas burners and pilots.Adjustments can also be made to
your oven's thermostat for more accurate oven use.
Appliance
Adjust Request Form
Pilot Lighting. If your furnace pilot has been turned
off, you can make an appointment to relight it. Please schedule
this service prior to cold weather to avoid lengthier waits for
an appointment.
Pilot
Lighting Request Form
$25 Fee for Specific Appointments
Specific Appointments are available for a $25.00 fee.
These appointments may be scheduled on the hour or the 1/2 hour
between 8 a.m. to 7 p.m. Allow 1/2 hour before and after the
scheduled time for the representative to arrive (for example,
if your timed appointment is at 9:30 a.m., you must be there
between the hours of 9 a.m. and 10 a.m.). The $25.00 fee will
be charged to you on your Gas Company bill.
Appliance
Repair Request Form
Fee Schedule for Connection
of Selected Appliances
For a fee, a Field Representative will come to your home to connect the following appliances.
| |
Range |
Gas
Dryer |
Gas
Barbecue |
| Labor Only |
$38 |
$38 |
$38 |
Labor &
Valve |
|
|
|
Labor &
Connector |
|
|
|
Labor &
Connector &
Valve |
|
|
|
1 Gas Barbecue . . . Only natural gas barbecues
will be connected.
2 The $68 parts figure includes a quick disconnect hose and
a ball valve.
Requests for Change of Mailing Address to a Third Party
You may elect to have your gas bill mailed directly to a third
party of your choice (billing service, energy management company,
energy service provider, relative or friend).
Call us at 1-800-427-2200 for details or print
a copy of the Request For Change Of
Mailing
MAIL OR FAX TO
SOUTHERN CALIFORNIA GAS COMPANY
CORRESPONDENCE #8410
P.O. BOX 3150
SAN DIMAS, CA 91773-7150
FAX: (909)305-8261
Guarantor Program: Need to post a deposit? Get a co-signer instead
If you are a residential customer who is required to pay a deposit to establish credit with the Gas Company, one way to lessen the financial burden is to secure your account with a “guarantor.” The guarantor must be a Gas Company customer in good standing with at least two years of established service. The guarantor co-signs for your account and guarantees the payment of any unpaid charges. For more information about this option or other bill payment arrangements, call 1-800-427-2200.
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