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Coronavirus (COVID-19) Our Support & Response

Updated as of October 1, 2021

SoCalGas understands this is a challenging time, and we remain committed to helping our customers.

Your Natural Gas Service

  • We are committed to providing safe and reliable natural gas service to our customers.
     
  • We are making temporary changes to some of our customer service operations, consistent with guidance from public health officials.
     
  • During service visits, SoCalGas technicians may ask homeowners to move to another room to maintain a 6-foot distance, per CDC guidelines.

Upcoming Changes to Your Natural Gas Service

The California Public Utilities Commission (CPUC) moratorium on utility disconnections ended on September 30, 2021. SoCalGas is offering various payment options and assistance programs to support customers in paying their bills to help prevent potential disconnection.

What Does This Mean for Residential Customers?

  • If you do not have a past due balance on your account, you are not affected and there is no change to your natural gas service.
     
  • If you have a past due balance on your account, please pay your past due balance, enroll in a payment plan, or see if you qualify for our customer assistance programs. If your balance is past due by more than 60 days, you’ll be automatically enrolled in the COVID-19 Relief Payment Plan. See below for details.

What Does This Mean for Business Customers?

  • If you do not have a past due balance on your account, you are not affected and there is no change to your natural gas service.
     
  • If you own a business and have a past due balance on your account, please pay your past due balance or call 1-800-427-2000 to inquire about payment plan options. If your balance is past due by more than 60 days, you’ll be automatically enrolled in the COVID-19 Relief Payment Plan. See below for details.

The COVID-19 Relief Payment Plan

To help customers manage and pay bills, the CPUC has mandated that all residential and small business customers with arrears older than 60 days be automatically enrolled in a new payment plan known as the COVID-19 Relief Payment Plan.

SoCalGas started automatically enrolling eligible residential and small business customers in this new COVID-19 Relief Payment Plan on September 30, 2021. If enrolled, customers will receive a confirmation letter in the mail with payment plan details.

Residential Customers

  • Learn more about COVID-19 Relief Payment Plan details, eligibility, and frequently asked questions.

Small Business Customers

  • Learn more about COVID-19 Relief Payment Plan details, eligibility, and frequently asked questions.

How We Can Help

Residential Customers

  • If you need help paying your bill, we offer payment options such as flexible payment arrangements and payment extensions. Learn more about available payment options and how to enroll.
     
  • Customers may also qualify for a 20% discount on your monthly bill through the CARE program.
     
  • CARE and CARE-eligible customers may be eligible for past due bill forgiveness through the Arrearage Management Plan.
     
  • We offer assistance programs for qualifying customers that could help with your bill, your home, and medically related natural gas needs.
     
  • Income-eligible households financially impacted by COVID-19 may qualify for rent and utility relief through the Emergency Rental Assistance Program. This program is subject to limited funds and an enrollment period. For more information, visit: housing.ca.gov/covid_rr/

Business Customers

  • We offer several payment options for Small Business Customers using less than 10,000 therms a year, such as flexible payment plans and a levelized payment plan for qualifying customers. We have also temporarily enhanced our flexible payment plan for our business customers to allow for a payback period of up to 12 months. Learn more about available payment options and how to enroll or call 1-800-427-2000.

We Are Here for You

Customer service representatives are available 24 hours a day, 7 days a week to answer questions or determine if the service you are calling about needs our attention. If in need of immediate assistance, we encourage customers to call us at 1-800-427-2200.

Bill Payment Options

Where and How to Make a Payment

SoCalGas offers a variety of convenient ways to pay your bill, including:

Scam Alert

SoCalGas is aware that scammers are taking advantage of the COVID-19 pandemic to send phishing emails, texts, and social media posts. Please be on the lookout for scams asking for personal information or selling phony products and never click on malicious links or attachments.

Keep in mind:

  • SoCalGas will never ask for credit card information over the phone.
     
  • Never provide your gas bill to anyone you don’t know.
     
  • Never provide your My Account login credentials.

Learn about some of the most common scams targeting utility customers on our scam alert webpage.