Hero Image_CV19 Support & Response Webpage

Coronavirus (COVID-19): Our Support & Response

Updated as of May 6, 2021

SoCalGas understands this is a challenging time, and we remain committed to helping our customers.

Upcoming Changes to Your Natural Gas Service

In response to the moratorium on utility disconnections ending on June 30, 2021, SoCalGas will resume normal payment and disconnection policies for natural gas services on July 1, 2021.

What Does This Mean for Residential Customers?

  • If you do not have an overdue balance on your account, you are not affected and there is no change to your natural gas service.
     
  • If you have an overdue balance on your account, we will be restoring our process of including a late payment notice with monthly billing statements. The late payment notice will provide the overdue balance amount and the last date to make a payment to avoid disconnection. If no action is taken, service may be disconnected starting August 30, 2021.

What Does This Mean for Business Customers?

  • If you do not have an overdue balance on your account, you are not affected and there is no change to your natural gas service.
     
  • If you have an overdue balance on your account, we will be restoring our processes of assessing late payment charges and issuing late payment notices. The late payment notice will provide the overdue balance amount and the last date to make a payment to prevent service interruption. If no action is taken, service may be disconnected starting August 30, 2021.

Your Natural Gas Service

  • We are committed to providing safe and reliable natural gas service to our customers.
     
  • We are making some temporary changes to some of our customer service operations, consistent with guidance from public health officials.
     
  • During emergency service visits, SoCalGas technicians may ask homeowners to move to another room to maintain a 6-foot distance, per CDC guidelines.

How We Can Help

Residential Customers

  • If you need help paying your bill, we offer payment options such as flexible payment arrangements and payment extensions. Learn more about available payment options and how to enroll.
     
  • If your household income has changed, you may now qualify for a 20% discount on your monthly bill through the CARE program. Learn more and easily apply online.
     
  • CARE and CARE-eligible customers may be eligible for past due bill forgiveness through the Arrearage Management Plan. We also offer other customer assistance programs for qualifying customers that could help with your bill, your home, and medical needs.
     
  • Income-eligible households financially impacted by COVID-19 may qualify for rent and utility relief through the Emergency Rental Assistance Program. This program is subject to limited funds and an enrollment period. For more information, visit: housing.ca.gov/covid_rr/

Business Customers

  • We offer several payment options for Small Business Customers using less than 10,000 therms a year such as flexible payment plans and a levelized payment plan for qualifying customers. We have also temporarily enhanced our flexible payment plan for our business customers to allow for a payback period of up to 12 months. Learn more about available payment options and how to enroll or call 1-800-427-2000.

We Are Here for You

Customer service representatives continue to be available 24 hours a day, 7 days a week to answer questions or determine if the service you are calling about needs our attention. If in need of immediate assistance, we encourage customers to call us at 1-800-427-2200.

Bill Payment Options & Services During COVID-19

Where and How to Make a Payment

SoCalGas Branch Payment Offices remain closed to the public until further notice. Some Authorized Payment Locations may be temporarily closed or provide intermittent service.

SoCalGas offers a variety of convenient ways to pay your bill, including:

Scam Alert

SoCalGas is aware that scammers are taking advantage of the COVID-19 pandemic to send phishing emails, texts, and social media posts. Please be on the lookout for scams asking for personal information or selling phony products and never click on malicious links or attachments.

Keep in mind:

  • SoCalGas will never ask for credit card information over the phone.
     
  • Never provide your gas bill to anyone you don’t know.
     
  • Never provide your My Account login credentials.

Learn about some of the most common scams targeting utility customers on our scam alert webpage.