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Coronavirus (COVID-19): Our Support & Response

Updated as of June 27, 2022

SoCalGas understands times may still be challenging, and we remain committed to helping our customers manage their bills.

Your Natural Gas Service

  • We are committed to providing safe and reliable natural gas service to our customers.
     
  • We will make temporary changes to our customer service operations, consistent with guidance from public health officials, as needed.
     
  • During service visits, SoCalGas technicians will follow the most up-to-date CDC guidelines.

Upcoming Changes to Your Natural Gas Service

The California Public Utilities Commission (CPUC) moratorium on utility disconnections ended on September 30, 2021. SoCalGas is offering various payment options and assistance programs to support customers in paying their bills to help prevent potential disconnection.

What Does This Mean for Residential Customers?

  • If you do not have a past due balance on your account, you are not affected and there is no change to your natural gas service.
     
  • If you have a past due balance on your account, SoCalGas tentatively plans to resume collections activities for residential customers in August 2022. Residential customers will receive notifications before service is interrupted, but we encourage customers to review and pay any past due balances, enroll in a payment plan, or explore available customer assistance programs.
    • If your balance is past due by more than 60 days, you will be automatically enrolled in a one-time COVID-19 Relief Payment Plan. See below for details.

What Does This Mean for Business Customers?

  • If you do not have a past due balance on your account, you are not affected and there is no change to your natural gas service.
     
  • If you have a past due balance on your account, SoCalGas has resumed processes of assessing late payment charges and issuing late payment notices for business customers. A late payment notice will provide the overdue balance amount and the last date to make a payment to prevent service interruption.
    • If you cannot pay your balance in full and are not already enrolled in a payment plan, please call 1-800-427-2200 to sign up for a payment extension or a payment plan to prevent disconnection of your service. Several options for overdue charges, such as an extension of the payment due date, flexible payment plans, and a levelized payment plan, are available for qualifying business customers.
    • If your balance is past due by more than 60 days, you will be automatically enrolled in a one-time COVID-19 Relief Payment Plan. See below for details.

The COVID-19 Relief Payment Plan

To help customers manage and pay bills, the CPUC has mandated that all residential and small business customers with arrears older than 60 days be automatically enrolled in a new one-time payment plan known as the COVID-19 Relief Payment Plan.

SoCalGas started automatically enrolling eligible residential and small business customers in this new COVID-19 Relief Payment Plan on September 30, 2021. If enrolled, customers will receive a confirmation letter in the mail with payment plan details.

Residential Customers

  • Learn more about COVID-19 Relief Payment Plan details, eligibility, and frequently asked questions.

Small Business Customers

  • Learn more about COVID-19 Relief Payment Plan details, eligibility, and frequently asked questions.

How We Can Help

Residential Customers

  • If you need help paying your bill, we offer payment options such as flexible payment arrangements and payment extensions. Learn more about available payment options and how to enroll.
     
  • Customers may also qualify for a 20% discount on your monthly bill through the CARE program.
     
  • CARE and CARE-eligible customers may be eligible for past due bill forgiveness through the Arrearage Management Plan.
     
  • We offer other assistance programs for qualifying customers that could help with your bill, home energy use, and medically related heating needs.

  • Bill credits were issued to SoCalGas active residential customers that qualified for the California Arrearage Payment Program (CAPP), a state program that reduces qualified customers’ unpaid energy utility bills by directly applying a credit to their bill. CAPP bill credits are a courtesy of the State of California and are targeted to help utility customers behind on their energy bills due to the economic impacts of the COVID-19 pandemic. Customers may qualify for a CAPP credit if they had an unpaid energy utility bill over 60 days past due incurred between March 4, 2020 and June 15, 2021. Customers do not need to apply for CAPP, and those eligible for a CAPP benefit will automatically receive a credit on their energy utility bill. . SoCalGas disbursed allotted CAPP funds in March 2022. A bill credit for qualifying SoCalGas customers will be labeled as “California Arrearage Payment Program Bill Credit.” Eligibility for a CAPP benefit and the amount of a bill credit will vary depending on the utility and program rules. For more information, visit csd.ca.gov/Pages/CAPP.aspx.

Business Customers

  • We offer several payment options for Small Business Customers using less than 10,000 therms a year, such as flexible payment plans and a levelized payment plan for qualifying customers. We have also temporarily enhanced our flexible payment plan for our business customers to allow for a payback period of up to 12 months. Learn more about available payment options and how to enroll or call 1-800-427-2000.

We Are Here for You

Customer service representatives are available 24 hours a day, 7 days a week to answer questions or determine if the service you are calling about needs our attention. If in need of immediate assistance, we encourage customers to call us at 1-800-427-2200.

Bill Payment Options

Where and How to Make a Payment

SoCalGas offers a variety of convenient ways to pay your bill, including:

Scam Alert

SoCalGas is aware that scammers are taking advantage of the COVID-19 pandemic to send phishing emails, texts, and social media posts. Please be on the lookout for scams asking for personal information or selling phony products and never click on malicious links or attachments.

Keep in mind:

  • SoCalGas will never ask for credit card information over the phone.
     
  • Never provide your gas bill to anyone you don’t know.
     
  • Never provide your My Account login credentials.

Learn about some of the most common scams targeting utility customers on our scam alert webpage.

Facility Limitations

The Energy Resource Center in Downey is opening its meeting rooms in a limited capacity. Email ERCreservations@socalgas.com for more information.

The Food Service Equipment Center is now open for small group demos, meetings, and our Try Before You Buy equipment testing. Email ERCfoodsvc@socalgas.com for more information.

 


We encourage you to stay up to date with accurate information from resources like:

Centers for Disease Control and Prevention
World Health Organization
California Department of Public Health