Montecito Temporary Billing Policy Update

SoCalGas wants to help ease the burden on those impacted by the recent mudslides in Montecito. For customers without natural gas service and those needing to relocate (either temporarily or permanently) due to mudslide damage, the following changes will apply as part of the policy:

  • Final bills forgiven to relieve customers whose homes have been red-tagged.
  • Deposit will be offered to relieve customers whose homes have been red-tagged by returning any unused deposits on the account.
  • Deposit will not be charged for customers who are re-establishing service.
  • SoCalGas will not disconnect service due to non-payment during the period of this emergency.
  • Flexible payment arrangements for customers who live in areas impacted by the mudslides who are able to return home, upon request.

We also want to assure customers who have had their natural gas service temporarily turned off at the request of emergency responders that they will not be billed for service during this temporary outage.

For more information, please contact our customer service helpline at 1-800-427-2200.

Montecito Billing Frequently Asked Questions

Will I be billed for service for the period that my gas service was interrupted?
If gas service was interrupted to your address as a precaution or due to the damage to your home, you will not be billed for the days that you were without service. For our customers affected by the firestorms that started December 4th, billing will be suspended from December 5th through the date that we were able to restore service. For our customers affected by the mudslides and debris flow that started with rains on January 8th, billing will be suspended from January 9th through the date that we were able to restore your service.
 
How will my bill reflect the interruption of service?
The Current Charges section of your bill will reflect the days that we provided you service. If service was interrupted in the middle of the billing period, you will notice that we have broken your billing period into two intervals. The first interval covers service from the last date we billed to the date of the interruption. The second interval covers service from the date that we restored service to the last date of the service covered by the current bill. The gap between the date of the interruption and the date we restored service reflect the days of interruption for which you are not being charged.   You can view your bill online at www.socalgas.com/pay-bill/my-account
 
Which bill will reflect the interruption of service?
The first regularly scheduled bill you receive after your service was restored will reflect the interruption of service. It will be reflected as stated above. Most customers will notice this on the bills that they receive in February. This bill will include charges from the last time we billed you in January to the date of your service interruption and from the date we restored service to the date of your normal February billing date. You can view your bill online at www.socalgas.com/pay-bill/my-account
 
I was billed for service during the period of interruption.  Do I need to request a corrected bill?
Customers affected by the firestorms that started December 4th, 2017 should have received a bill in early January reflecting the service interruption as described above. However, we were not able to suspend the billing of all customers that were affected by the firestorms that started December 4th, 2017 and may have issued your bill without recognizing the service interruption.  If we did bill you for service when you were interrupted, you should already have received a corrected bill from us late in January or early in February. If you did not receive a corrected bill and were affected, please call us at 1-800-427-2200 with your information and we will investigate.
 
We suspended billing for all customers that were affected by the mudslides and debris flows that resulted in evacuations in January. If your bill does not reflect the service interruption as described above please call us at 1-800-427-2200 with your information and we will investigate.  You can view your bill online at www.socalgas.com/pay-bill/my-account
 
Will you bill me for gas service if my home was destroyed due to the firestorm or mudslide?
We are working with the local agencies to identify all homes that were destroyed. If your home was destroyed, your account will be closed as of the date of the wildfire or mudslide. You will receive a bill confirming your account has been closed, but you will not owe any additional charges beyond what you were billed previously. If you had an existing deposit or credit balance, you will be issued a refund check for that balance. Your closing bill and refund check will be mailed separately to the mailing address on record.  Please contact us at 1-800-427-2200 if you need to update this information.