Vice President, Customer Services
Gillian Wright is vice president, customer services for Southern California Gas Company (SoCalGas), a Sempra Energy regulated California utility. She oversees the company’s interaction with customers, including the call centers, field activities, billing and payments, and is responsible for completing a $1 billion project to deploy nearly six million advanced meters.
Previously, as director of customer programs and assistance, Wright managed a $200 million annual budget for energy efficiency and low income customer assistance programs. In addition, she oversaw the formation of a historic partnership between SoCalGas and the Los Angeles Department of Water & Power (LADWP) to provide energy efficiency programs to the two utilities’ shared customers.
She joined SoCalGas as a regulatory analyst in 1999 and has served in a variety of roles in regulatory affairs and customer service for Sempra since then.
Wright is a member of the board of the Los Angeles Business Council, California State University Foundation and LA Family Housing. She serves on the customer service committee for the American Gas Association and on the board of directors for the Western Energy Institute. She is also past chair and a former member of the board for the Energy Solutions Center and a graduate of Leadership California. Wright holds a master’s degree in public policy from Harvard University and a bachelor’s degree in economics from Reed College.