Background

Updated as of August 21, 2023

  • At approximately 8:45 PM on August 20th, SoCalGas observed a decrease in pressure to its natural gas transmission line 6916 located near Highway 62 and Interstate Highway 10.
  • SoCalGas safely isolated the section of the transmission line where the decrease in pressure occurred.
  • In the early morning of August 21st, SoCalGas observed a leak on an adjacent high-pressure pipeline located near Desert Hot Springs.
  • Both pipelines were damaged due to water and debris flows from Tropical Storm Hilary.
  • SoCalGas crews are working to repair the pipelines and mitigate potential service disruptions to customers.
  • SoCalGas has no reports of customer outages. However, customers in nearby Desert Hot Springs, Yucca Valley, Joshua Tree, and Twentynine Palms are encouraged to conserve natural gas usage to prevent service disruptions.
  • To help conserve natural gas, customers are encouraged to:
    • Minimize cook times with natural gas cooktops.
    • Wash and rinse clothes in cold water.
    • Reduce the temperature on water heaters.
  • Please visit socalgas.com/homeenergysavings for additional tips on how to reduce natural gas usage.
  • For safety reasons, customers should not try to restore natural gas service on their own if they experience a service disruption.
  • Customers should call 1-800-427-2200 if they experience a service disruption, suspect a natural gas leak, or see exposed underground natural gas infrastructure.

SoCalGas Customer Service

For emergencies or to report a gas leak, please contact SoCalGas at 1-800-427-2200, 24 hours a day, seven days a week.
 

Claims

For information on how to file a claim and step-by-step instructions, please visit socalgas.com/Claims

Natural Gas Restoration Process

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    Step 1: Inspect/Assess

    SoCalGas crews are assessing each meter and are in the process of making permanent repairs. We are restoring natural gas service to customers as quickly as possible.
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    Step 2: Repair & Ready System

    Once the assessment phase is completed in a given area, SoCalGas will repair impacted service lines.
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    Step 3: Restore Natural Gas Service

    • We are restoring natural gas in your area.
    • Restoring services to customers is a multi-step process. During the restoration process, an adult must be present to allow for an in-home safety check.
    • Safety checks take approximately an hour, depending on the number of natural gas appliances in the home.
    • For safety reasons, customers should never attempt to restore natural gas service themselves. SoCalGas crews and technicians will assist customers with service restorations.  
    • For the safety of our customers, all SoCalGas employees on company business are required to carry a SoCalGas photo ID badge. Always ask for identification before letting someone inside your home.