How do I change information in My Account and Business My Account?

My Account Customers

Updating your personal details online, like account profile information, is easy by following these steps:

  1. Log in to My Account.
  2. To update your information, go to the "Manage My Account" tab, then select the link you need from the page.
    • To update your username, password or security question, select "Manage My Online Profile" from the "Manage My Account" tab.
    • To update account holder information such as:
      • account holder name*
      • email address
      • spouse's name
      • telephone information
      • mailing address
        select "Manage Account Information" from the "Manage My Account" tab.
    • You may edit certain billing account information, such as bank account information, by selecting "Manage Bank Information" from the "View and Pay My Bill" tab. If your bank account number has changed, you will need to delete the existing bank account number and re-add your new bank account number.

When to call us

You will need to call us at 1-877-238-0092 in order to retrieve your account information:

  • If you have forgotten or no longer have access to the email associated with your account.
  • If you have multiple accounts linked to the same Social Security number and zip code.
  • If you do not have a Social Security number or did not share your Social Security number with us when you registered.
  • If you no longer have access to your account number.

If you continue to have difficulties with the My Account login, please call us at 1-877-238-0092 for further assistance.

Register for My Account

If you are not yet registered for My Account, you can register easily at: Register for My Account. Through My Account you can:

  • Pay your bill online
  • Schedule service appointments
  • Print out a duplicate bill
  • Extend your payment due date
  • View, save and print your account history and more!

*If you would like to change the billing responsibility to someone else, a new Start Service order will be required.

Business My Account Customers

Updating your personal details online, like account profile information, is easy by following these steps:

  1. Log in to Business My Account.
  2. To update your information, go to the "Manage My Account" tab, then select the link you need from the page.

When to call us

You will need to call us at 1-800-427-2000 in order to retrieve your account information:

  • If you have forgotten or no longer have access to the email associated with your account.
  • If you have multiple accounts linked to the same Social Security number and zip code.
  • If you do not have a Social Security number or did not share your Social Security number with us when you registered.
  • If you no longer have access to your account number.

If you continue to have difficulties with the Business My Account login, please call us at 1-800-427-2000 for further assistance.

Register for Business My Account

If you are not yet registered for Business My Account, you can register easily at: Register for Business My Account. Through Business My Account you can:

  • Pay your bill online
  • Schedule service appointments
  • Print out a duplicate bill
  • Extend your payment due date
  • View, save and print your account history and more!