What if I forgot my username, password and/or email address?

What if I forget my username?

If you forget your username, you can recover it.

  1. Go to "Forgot Your Username?"
  2. Enter the email address associated with your My Account
  3. Choose a method to receive a verification code; we will send a verification code through email or text message
  4. Check your phone or email for a verification code
  5. Enter the verification code and select “Continue”
  6. Confirm your username is auto-filled at the top of the Log In screen

If you have multiple bill accounts tied to your My Account profile, you may be prompted for additional information like street address number, unit/apartment/suite number, and account number.

If you don’t receive an email or text, try resending the code from the “Enter Verification Code from Email/Mobile” screen. If you still do not receive a code, please call us at 1-877-238-0092 or visit a Payment Location for further assistance.

What if I forget my password?

If you forget your password, you can reset it.
  1. Go to “Forgot Your Password?
  2. Enter the username or email address associated with your My Account
  3. Choose a method to receive a verification code; we will send a verification code through email or text message
  4. Check your phone or email for a verification code
  5. Enter the verification code and select “Continue”
  6. Enter and confirm a new password
If you don’t receive an email or text, try resending the code from the “Enter Verification Code from Email/Mobile” screen. If you still do not receive a code, please call us at 1-877-238-0092 or visit a Payment Location for further assistance.

What if I forget my email address?

If you have forgotten or no longer have access to the email associated with your account or continue to have difficulties with the My Account login, please call us at 1-877-238-0092 or visit a Payment Location for further assistance.
 
If you continue to have difficulties with the My Account login, please call us at 1-877-238-0092 for further assistance.