What if I forgot my username, password and/or email address?

If you forgot your My Account username, you could recover it by answering a series of questions.

Get Username

 

If you forgot your My Account password, securely reset it with an authorization code that is sent to your cellphone number on your My Account profile.

Reset Password

 

If you have forgotten or no longer have access to the email associated with your account or continue to have difficulties with the My Account login, please call us at 1-877-238-0092 or visit a Payment Location for further assistance.

If you continue to have difficulties with the My Account login, please call us at 1-877-238-0092 for further assistance.