Identification Verification and Documents

Southern California Gas Company (SoCalGas®) is required by law to verify customer identity. In order to Start Service with us, we need your Social Security number. If your identity cannot be verified during the Start Service process, two pieces of valid picture identification are required. You must have the original identification documents, copies are not acceptable. A Social Security card is not an acceptable document.

If your identity cannot be verified during the Start Service process, we require you to:
  • Complete this request with a Branch Office Representative, or if you are unable to visit a Branch Office;
  • You may fax the appropriate identification documents to the Credit Department at 1-818-701-3950.
When you fax the documents, please print the service address and a telephone number where you can be reached (preferably one with a voice mail), on each document. After faxing the documents, you will be contacted by our Credit Department within five business days. If you have not been contacted by the fifth business day, you may call the Credit Department at 1-800-427-1167 Selection 0, between the hours of 7 a.m. and 4 p.m. The call will be answered by the first available representative. 

A list of acceptable picture identification and alternate documents follows. Please remember to present two pieces of valid picture identification. If you only have one, you may present one of the alternate documents. One piece of picture identification is required in this case.

Acceptable Picture Identification Documents

State-issued Driver’s License Voter Identification Card
State-issued Identification Card Matricula Consular
Credit Card with Photo Resident Alien Identifcation Card
Debit Card with Photo U.S. Customs & Immigration Services Card
Valid Passport from any country Student Identifcation Card
Military Identification Card Employee Identification Card with Photo
U.S. Immigration Card Foreign Driver’s License[1]
 

[1] Must be issued by the government of another country (International Driver’s License is not acceptable).

Acceptable Alternate Documents

Pay Stub
Social Services Card
Credit Card with No Photo
Debit Card with No Photo
Medical Identification Card
Military Identification Card
Employee Identifcation Card
Individual Tax Identification Number (ITIN) Document or Card
I.N.S. Identification Card / I94 Card
State of California issued Security Guard Card
 

Please note that pre-paid debit and credit cards are not acceptable picture identification documents or alternates.