Last Updated on 1/17/18 at 11 a.m.
SoCalGas crews continue to work alongside first responders in Montecito and Santa Barbara supporting public safety, assessing damage to our natural gas system and planning for repair and restoration work. Our Incident Command Post in Santa Barbara remains activated to coordinate response activities.
- For public safety and in support of emergency response efforts, SoCalGas has temporarily interrupted natural gas service to areas of Montecito impacted by the storm event. This includes most of Montecito north of the 101 freeway. A map showing the areas impacted by the temporary service interruption is available here.
- Residents in the Montecito area can expect to be without natural gas service until all safety work, damage assessment and repair work are completed in their area.
- To date SoCalGas has restored natural gas service to 85 customers.
- Approximately 3,600 customers have been impacted by the temporary service interruption.
- The number of impacted customers may increase or decrease as we continue to assess the situation.
- Beginning on January 17, SoCalGas customer service representatives will be available to answer customer questions at an information booth at the Local Assistance Center at the Calvary Chapel in Santa Barbara. The center will be open Monday through Friday 11:00am to 6:30pm and from 10:00am to 2:00pm on Saturday.
SOCALGAS IS WORKING TO ASSESS, MAKE REPAIRS AND THEN SAFELY RESTORE SERVICE:
Our work to safely restore natural gas service to our customers will take time and involve several steps, explained below. SoCalGas crews will be conducting safety, assessment, repair, and restoration work in several impacted areas each day. Work will only occur in areas that have been determined safe to enter.
1. SUPPORT PUBLIC SAFETY
- Our top priority is the safety of the public, first responders, and our employees working in the impacted area.
- SoCalGas urges anyone, including homeowners and construction crews, who plan to dig or operate heavy equipment to contact 811 before beginning work. SoCalGas personnel will respond and mark the location of gas lines in the vicinity to prevent potential damage to gas utility lines.
- We urge customers to continue to report suspected gas leaks or suspected damage to gas facilities by going to a safe area and calling SoCalGas at 1-800-427-2200. As always, if you have an emergency situation, call 911.
- As conditions permit, and as areas are cleared by first responders, SoCalGas crews continue to canvass the impacted area to address safety concerns and assess the extent and type of damage to natural gas lines and meters.
- SoCalGas will continue to be in an assessment phase for at the next several days. Given the extensive mud and debris flows, we expect that our assessment will identify additional damage to pipelines or service lines in the area. Depending on the results of this ongoing assessment work, the areas impacted by the service interruption may need to be extended.
- Once the assessment phase is completed in an area, SoCalGas will begin repairing pipelines and service lines damaged by the mud and debris flows.
- The scope and duration of repair work will depend on the impact and extent of damages to gas lines and will vary by location.
- In areas that have been deemed safe, and where assessments and necessary repairs are completed, SoCalGas crews are performing gas service restoration work.
- During the restoration process, an adult must be present to allow for an in-home safety check.
- Safety checks usually take less than an hour, depending on the number of gas appliances in the home.
- For safety reasons, customers should never attempt to restore gas service themselves.
- For the safety of our customers, all SoCalGas employees on company business are required to carry a SoCalGas photo ID badge. Always ask for identification before letting someone inside your home.
- Given the magnitude and impact of the storm damage, an estimate for restoring gas service to affected customers has not been determined.
- SoCalGas will notify customers by phone when restorations begin in their area.
- If you have questions about the service restoration process or about your natural gas service, please call us at 1-800-427-2200.
CUSTOMER CONTACT INFORMATION REQUESTED
SoCalGas will attempt to contact customers in advance via an automated telephone call to inform them when the restore process to individual residences are expected to begin.
- To ensure that the information is up to date please log in to socalgas.com/myaccount.
- If you are not yet registered for My Account, you can register now.
- Customers can also contact SoCalGas’ call center at 1-800-427-2200 to update their information. The call center is available 24 hours a day, seven days a week.
Please note – the map below provides approximate boundaries of the isolation area. For specific information about your natural gas service, please call us at 1-877-238-0092.
Transmission Pipeline Damaged During Storm
- During the Jan. 9 storm, a SoCalGas transmission pipeline in Montecito was broken, likely by mud, debris flow and/or flooding. There was a subsequent fire.
- Automated safety equipment designed to stop the flow of gas during such incidents shut off natural gas flow to the section of pipeline that was damaged and the fire was extinguished. The damaged section of the pipeline has been isolated.
- Our crews are assessing the damage to the pipeline. Today crews will vent a small amount of natural gas that remains inside the damaged pipeline. The venting is necessary to allow crews to safely work on the pipeline and make repairs. Residents and recovery crews working in the area near the San Ysidro Ranch may notice the odor of natural gas between 10 a.m. and 4 p.m. The odor does not present a health or safety risk and SoCalGas crews will be on site to monitor the activity. If you have questions about the venting activity please call us at 1-800-427-2200.
- Please note – the broken gas transmission line is unrelated to the current service interruption.