Keep Your 20% Discount
If you are already a part of the CARE program, avoid losing your discount by re-applying online today. There are four ways you can re-apply:
- If you received a form in the mail, send us the completed form and all required documents in the postage paid envelope provided.
- Do everything online by visiting My Account to complete the form and upload your required documents.
- Email the form and required documents to firstname.lastname@example.org, you must include your Account Number or Facility ID in the email subject line.
- Fax the form and required documents to the CARE department at 1-213-244-4665
You may call the CARE department at 1-800-207-8567, Monday-Friday from 7:00 a.m. - 4:00 p.m. and a CARE representative will be happy to assist you.
Find the most frequently asked questions about our CARE program below
What is the CARE verification and why was I selected to prove I am eligible?
The California Public Utilities Commission (CPUC) instructed the Investor Owned Utilities (IOUs) to maintain a verification process to ensure that only qualified customers are receiving the benefit of the CARE discount. Customers who are recently enrolled or recertified for CARE are evaluated based on certain criteria which determines whether they will be asked to verify their eligibility. Customers who are selected for verification have 90 days to prove their eligibility for CARE.
I recently completed an application and became enrolled in CARE, or recently renewed my eligibility. Must I also complete the verification application?
Yes, you must complete the verification application. In order to maintain the discount, you are responsible for proving that you are eligible for CARE.
What if I no longer qualify for the CARE discount?
If you no longer qualify for CARE, you may fill in the circle on the verification application that corresponds to the statement: “I no longer qualify or wish to participate in CARE. Please remove my account from the CARE program.” Then, return the application in the postage paid envelope provided. Once received, we will remove you from the CARE program. Or, if you would prefer to speak to a CARE representative, please call the phone number listed above.
What documents do I send to prove my eligibility?
See the Documentation Guide below for suggestions that pertain to you and your household. Or, you may call the CARE department and a CARE representative will be able to make suggestions after asking you a few questions.
Is it safe to submit my bank statement or social security information?
Your personal documentation is safely received in the CARE department at SoCalGas and securely shredded after 30 days. If you wish, feel free to blacken or white-out bank account or social security numbers.
I am paid in cash and do not have a pay stub. How can I prove my income?
You may write and submit a letter stating that you are paid in cash. Include your name, address, your weekly or monthly gross income, and SoCalGas account number. Sign and date the letter and mail the verification application and letter in the postage paid envelope provided.
What if I do not have current information but must wait for a current pay stub or other documentation?
Customers have 90 days to submit their information. If you feel it will take longer than 90 days, please speak to a CARE representative by calling the phone number listed above.
I do not have access to a copy machine. If I send in my proof of eligibility documentation, can I receive it back?
Yes, we will be glad to mail your documents back to you. Simply include a note stating that you request to have your proof of eligibility documents mailed back to you.
I sent in my verification application and my pay stubs. I received a letter that requests additional income information for the other adults in the household. What should I do?
Income information for each adult must be submitted. If the other adults in the household do not have a means of financial support, or are not enrolled in an assistance program, simply state that on a sheet of paper and mail it back with the letter you received, in the postage paid envelope provided. Or, you may discuss this with a CARE representative by calling the phone number listed above.
What happens if I do not verify my CARE eligibility?
Customers who do not complete the verification process are removed from the CARE discount and rebilled for up to three months at the regular residential rate. This means a loss of three months of CARE credit received.
I missed the deadline to verify my eligibility and was rebilled, what can I do now?
Complete the verification application and return it along with proof of income or proof of participation in a qualifying assistance program. The CARE discount will not be retroactive but will take effect once your information is received and approved. If you no longer have the verification application, visit My Account to complete it online or request another by calling 1-800-207-8567.
Why was I not informed that my CARE discount was going to be terminated?
We remind customers through a bill message via mail or a My Account message which states: “The Gas Company has not received your completed verification application and proof of income. Please mail these documents immediately to continue receiving the CARE discounted rate and to avoid corrective billings.”
Send only the documents that pertain to you and your household.
|If you receive:||Acceptable Documents|
|Wages, Salary, Paychecks, Tips, Commissions||
|Social Security, SSI, SSDI, Workers Compensation||
|Pensions and Annuities||
|Profit from Self-Employment||
|Rental Income, Royalty Income||
|Interest/Dividends from Savings Accounts, Retirement Accounts, Stocks, Bonds||
|Insurance, Legal settlements||
|Child and/or Spousal Support||
|School Grants, Scholarships, or Other Aid||
|Support from an Individual||
|Other sources of income||
|None of the Sources Above||
|If you participate in:||Acceptable Documents|
|Medi-Cal for Families||
|Women, Infants, & Children (WIC)||
|CalWORKs (TANF), Tribal TANF||
|Head Start Income Eligible – Tribal Only||
|CalFresh (Food Stamps)||
|Bureau of Indian Affairs - General Assistance||
|National School Lunch Program (NSLP)||
|Low Income Home Energy Assistance Program (LIHEAP)||
|Supplemental Security Income||