SoCalGas is working hard to restore services to customers


Updated as of July 19, 2023

  • At approximately 6:45 a.m. on Friday, July 14, 2023, SoCalGas received reports of natural gas odor in the vicinity of Lima Street between Grandview Avenue and Carter Avenue in the City of Sierra Madre.
  • As it responded, SoCalGas crews discovered a ruptured water main, and nearby there was a damaged 2” steel natural gas main line.
  • To avoid further damage to infrastructure and equipment, SoCalGas crews are working to remove the water from the gas main and service lines, causing temporary natural gas service interruptions in Sierra Madre and Arcadia. Current indications show natural gas outages remain for an estimated 184 customers.
  • SoCalGas crews are restoring natural gas service to customers as quickly as possible.
  • Residents and businesses in the area may smell a natural gas odor while crews continue to purge the water from gas lines or water that has flowed downhill through the neighborhood.
  • Currently, there is no threat to public health or safety.

SoCalGas Customer Service

Public Affairs Manager, Juan Gonzalez, is available to answer questions and can be reached at

For emergencies or to report a gas leak, please contact SoCalGas at 1-800-427-2200, 24 hours a day, seven days a week.


For information on how to file a claim and step-by-step instructions, please visit

Natural Gas Restoration Process


    Step 1: Inspect/Assess

    SoCalGas crews are assessing each meter and are in the process of making permanent repairs. We are restoring natural gas service to customers as quickly as possible.
    icon-Repair and Ready System

    Step 2: Repair & Ready System

    Once the assessment phase is completed in a given area, SoCalGas will repair impacted service lines.

    Step 3: Restore Natural Gas Service

    • We are restoring natural gas in your area.
    • Restoring services to customers is a multi-step process. During the restoration process, an adult must be present to allow for an in-home safety check.
    • Safety checks take approximately an hour, depending on the number of natural gas appliances in the home.
    • For safety reasons, customers should never attempt to restore natural gas service themselves. SoCalGas crews and technicians will assist customers with service restorations.  
    • For the safety of our customers, all SoCalGas employees on company business are required to carry a SoCalGas photo ID badge. Always ask for identification before letting someone inside your home.