(Last Updated 02/01/2023)
Notice of Accessing, Collecting, Storing, Using and Disclosing Energy Usage Information
The Southern California Gas Company (SoCalGas®) is committed to protecting your Energy Usage information and ensuring appropriate protection exists when collecting, storing, using and reporting that information.
SoCalGas defines Energy Usage as: detailed gas usage information obtained through our advanced metering infrastructures which have the capability of collecting daily or hourly usage information, associated with any information that can easily identify a person, place or business. An example would be detailed gas usage information combined with your name and utility account number.
To protect and ensure customer privacy, the CPUC issued “Rules Regarding Privacy and Security Protections for Energy Usage Data”. These rules, which are described in SoCalGas' Tariff Rule No. 42, prohibit SoCalGas and other California utilities from releasing Energy Usage information without the customer’s written consent except under certain circumstances.
Why SoCalGas Collects Energy Usage Information
We collect, store, and use energy usage information for various purposes, including:
Calculating bills: To know how much gas you use to accurately bill you. This information is measured and collected from your gas meter.
System planning: To plan for future development of infrastructure used to deliver energy. We also use this information to plan for how much gas we need to buy.
Energy efficiency: To help us plan and measure the effectiveness of the state outlined energy-efficiency programs.
As required by law, government, and regulators.
SoCalGas Retains Your Energy Usage Information Only as Long as Necessary
SoCalGas will keep your Energy Usage information only for as long as necessary to serve you and handle matters like billing disputes, inquiries, and system planning. Retention periods vary based on the specific circumstances and business needs and will most typically be for ten years.
When SoCalGas Shares Energy Usage Information
Sharing with third partiesWe may share energy usage information with various other companies to serve you. These companies include service and energy-efficiency providers who are working with us to fulfill the primary purposes described above.
Occasionally, we may ask for your consent that may be required to share energy usage information with other entities not related to these purposes.
You can limit the sharing of your energy usage information by not enrolling in certain SoCalGas programs. Your express consent is needed to participate in some programs. (e.g., Energy Efficiency Rebate Program). The consequences of not providing consent to share your energy usage information is that you may not be able to take advantage of the benefits of these programs. Our ability to share your energy usage information is also limited by applicable laws.
Sharing at your choiceYou can designate other companies to receive your information. When doing so, you should be diligent and only designate trusted third parties.
Sharing for other purposesWe may release your energy usage information: 1) pursuant to a legal process (such as a warrant or subpoena), 2) to emergency responders in the case of imminent threat to life or property, 3) as ordered by the CPUC.
How to View Your Energy Usage Information Online
Residential and Commercial/Industrial Customers with installed advanced meters may view their Energy Usage data via My Account at www.socalgas.com/my-account/. Noncore Customers may view their Energy Usage data via SoCalGas’ Envoy® at www.socalgasenvoy.com.
How to View Privacy Notice Online
We will update this Notice as necessary and will inform customers of the update by posting the revised Notice on our website. We will also notify you annually to visit the most updated version of this Notice.
If you would like to receive a current or prior version of this Notice, have any questions or concerns about this Notice, or would like to find out how you can limit, view, or dispute your disclosed information, you may contact us at:
Attn: Customer Data Privacy
Southern California Gas Company
P.O. Box 1626
Monterey Park, CA 91754
Customer Service Representative:
Residential Customers: 800-427-2200
Business Customers: 800-427-2000
Please visit our Privacy Center for additional privacy information.