SoCalGas® has an ongoing commitment to understand and serve the needs of our customers. Our website is WCAG 2.1 AA compliant and we continue to work with Center for Accessible Technology (CforAT). If you tell us that you have a disability or are a senior citizen (age 62 and over), we will note that information, which will help us to serve you better.
TDD/TTY Phone Numbers
Our phone number for TDD/TTY users is 1-800-252-0259.
Requesting Braille Appliance Markings
Technicians can mark the control knobs on natural gas ovens for the visually impaired. They use adhesive Braille dots to mark the dial in 100 degree increments. To request this service call 1-877-238-0092.
Requesting a Braille Bill
Residential customers may request a Braille bill by calling 1-877-238-0092. Please include the name on the account, address and contact phone number in the email.
Requesting a Large Print Bill
Customers can request a large print bill by calling 1-877-238-0092.
My Account Accessibility
We are working with the Center for Accessible Technology (CforAT) to produce web pages that meet WCAG 2.1 AA priority, the international standard for web content. My Account web pages with the accessibility logo have met WCAG 2.1 AA priority and have been audited by CforAT. Learn more about My Account accessibility.
Requesting Accessible Documents
Customers who may be experiencing problems accessing the contents of a PDF document may request assistance by sending an email to firstname.lastname@example.org. SoCalGas will provide a reasonable alternative that conveys the information.
Americans with Disabilities Act (ADA) Accessibility Compliant Bills
Within My Account, you can enroll in ADA accessibility compliant bills for the blind and visually impaired. Log in and go to Blind and Visually Impaired Bill Preferences to enroll.
Paying Your Bill
Find Accessible Payment Locations
Additional Help and Information
- Site Map for SoCalGas.com
- Need customer service for other issues? Please visit our SoCalGas Help Center for more assistance.
- If you have comments or feedback on the accessibility of SoCalGas.com, email email@example.com.