You may not be able to access My Account when using an outdated browser or device. Learn more about device and browser compatibility.
Help Center
How can we help?
Frequently asked
questions
Southern California Gas Company (SoCalGas) offers a 20% discount through the CARE program for income-qualified customers. Check our CARE guideline information to see if you qualify.
You may view your bill online or request copies of your bill in several ways:
My Account
If you are already registered for My Account, you can view and print up to two years of bills when you log in. If you are not yet registered, learn more and sign up today.
Once registered for My Account, you can also:
- Pay your bill online
- Schedule service appointments
- Print out a duplicate bill
- Extend your payment due date
- View, save, and print your account history and more!
If you are having difficulties with the My Account login, call us at 1-877-238-0092 for assistance.
Request in Writing
You may also request information about your latest bill in writing. The request will be processed within three working days from the date your request is received. Billing information can be sent only to the mailing address on record.
Mail your request to:
Centralized Correspondence
P.O. Box 3150
San Dimas, CA 91773
Request by Phone
You can receive a copy of your bill by calling our automated service at 1-877-238-0092. Requests made through our phone line will take approximately three to five working days to complete. Billing information can only be sent to the mailing address on record.
SoCalGas encourages all its customers to consider the environment before choosing to receive paper bills in the mail. Opting for paperless billing not only eliminates paper from your bill but also removes the need for envelopes, bill inserts, checks, and stamps.
If you would like to resume receiving paper bills via U.S. Mail, please contact us at 1-877-238-0092 and have your account number ready.
Visit our Ways to Pay to view the various ways you can pay for your natural gas bill.
Payment Extensions are available to qualified customers. To find out if you are eligible, log in to My Account . Once you log in, go to View and Pay My Bill > Payment Extension. if a customer is eligible, the Payment Extension link will display payment extension information.
If you have difficulties with My Account, please call us at 1-877-238-0092 for further assistance.
Please use this information when seeking the return of your deposit:
Good Payment History
Your deposit, plus interest, is automatically applied as a credit to your account after your account has been paid for 12 months consecutively without becoming past due. If your payment is late on any one bill, the 12-month timeline starts over again. Unfortunately, deposits will not be applied as payment for past due bills to avoid discontinuance of service. Credits on active accounts may be refunded upon the customer's request.
Termination of Service
Upon termination of service, the deposit plus interest is automatically applied as a credit on your account. SoCalGas will subtract any outstanding bills from the credit. If another account is opened, we will transfer the credit to the new account.
These are the conditions that prevent you from receiving a check in the mail:
- When applying the deposit does not result in a credit balance (e.g. outstanding bills)
- When a deposit is transferred to another account and there is no credit balance
- When a credit balance is generated because of a pledge payment
Requesting Your Deposit
To request the return of your deposit or if you have any questions about deposits or a credit on your account, please contact us.
To request the return of your deposit or if you have any questions about deposits or a credit on your account, please contact us.
On active accounts: If you have a credit balance due to overpayment and your account is active, no action is required. Your credit will automatically apply to your following month's bill.
On a closing bill: If you do not have a new account with us, a reimbursement check will automatically be mailed out to your new address. Please be sure your new address is on file.
On a transfer: If you are closing one account and have a new SoCalGas account, the credit will be transferred to your new account.
Please refer to your bill for more information on obtaining your credit and how the amount of the credit is applied. If you have further questions regarding a credit balance, you may contact us by phone. Please have your account number handy.
There are different ways you can find your account number. See detailed instructions below.
Residential Customers
Your account number appears at the top of your natural gas bill, above your address.
You can also view your account number online through My Account. Once you are logged in, you can find your account number on the upper right of the page within the Account Details box. If you are not yet registered for My Account, you can easily register today.
If you aren't registered for My Account or don't have a bill, you can find it by:
Going to My Account Retrieval
Going to My Account Registration and selecting the "I need to retrieve my Account Number” link just below the Account Number field.
You will need to provide the email address, last four digits of the Social Security number and zip code associated with your account. After you've completed this step, we will send you an email with your account number.
When to call us
You will need to call us at 1-877-238-0092 to retrieve your account information:
- If you have forgotten or no longer have access to the email associated with your account.
- If you have multiple accounts linked to the same Social Security number and zip code.
- If you do not have a Social Security number or did not share your Social Security number with us when you registered.
- If you continue to have difficulties retrieving your account number, please call us at 1-877-238-0092 for further assistance.
Business Customers
Your account number appears at the top of your gas bill, above your address.
You can also view your account number online through Business My Account. Once you are logged in, you can find your account number on the upper right of the page within the Account Details box. If you are not yet registered for My Account, you can easily register today.
If you aren't registered for My Account or don't have a bill, you can find it by:
Going to Business My Account Registration and clicking on the “I need to retrieve my Account Number” link just below the Account Number field.
You will need to provide the email address, last 4 digits of the Social Security number and zip code associated with your account. After you've completed this step, we will send you an email with your account number.
If you continue to have difficulties retrieving your account number, please call us at 1-800-427-2000 for further assistance.
If you forgot your My Account username, you could recover it by answering a series of questions.
Get Username
If you forgot your My Account password, securely reset it with an authorization code that is sent to your cellphone number on your My Account profile.
Reset Password
If you have forgotten or no longer have access to the email associated with your account, or continue to have difficulties with the My Account login, please call us at 1-877-238-0092.
My Account Customers
- Log in to My Account
- To update your information, go to the Manage My Account tab, then select the link you need from the page.
- To update your username, password or security question, select Manage My Online Profile from the Manage My Account tab.
- To update account holder information such as:
- account holder name*
- email address
- spouse's name
- telephone information
- mailing address
select “Manage Account Information” from the “Manage My Account” tab.
You may edit certain billing account information, such as bank account information, by selecting Manage Bank Information from the View and Pay My Bill tab. If your bank account number has changed, you will need to delete the existing bank account number and re-add your new bank account number.
Business My Account Customers
Updating your personal details online, like account profile information, is easy by following these steps:
Log in to Business My Account
To update your information, go to the Manage My Account tab, then select the link you need from the page.
By Mail
If you don’t have My Account or Business My Account and would like to change your mailing address or email address, you may download and complete the ACCOUNT(S) REQUIRING A MAILING ADDRESS and/or E-MAIL ADDRESS CHANGE.
Southern California Gas Company
Correspondence #8410
P.O. Box 1626
Monterey Park, CA 91754
Email: RS-CCSD@semprautilities.com
Fax number: 1-909-305-8261
If you are not yet registered to Business My Account, as part of the registration process you will need to send an access request to the Account Administrator.
If you are already a part of Business My Account, you will need to send an access request to the Account Administrator. Log in to Business My Account and go to the Manage My Account tab. Select Link/Unlink Accounts and enter the account information. An email will be sent to the administrator informing them that you would like access to the account.
To withdraw from accessing your account(s) online, discontinue receiving bill ready email notification(s), and discontinue paying bills online, you must remove or unlink all your bill accounts within My Account or Business My Account.
In My Account, go to Manage My Account and then select Add or Remove Account. On the page, you can remove bill accounts.
In Business My Account, go to Manage My Account and then select Link/Unlink Accounts. On the page, you can unlink bill accounts.
Once all bill accounts have been removed or unlinked, they can no longer be accessed online, no bill ready notification will be sent, and no online bill payments can be made through My Account or Business My Account.
A maximum of 300 bill accounts linked are allowed for each online profile.
As part of the benefits of signing up for Business My Account, administrators can add users to view your bill account(s) and control their access to them. A given account can have a maximum of 10 administrators and 300 total users linked.
As an administrator, the user is responsible for monitoring access for user's they invite to join. The administrator can also:
- View and Pay Bill
- Analyze Usage
- Edit Contact Information
- Edit Bank Information
- Go Paperless
- Manage User Access
- How To Add a User
To add a user, login to Business My Account. Go to Manage My Account > Manage User Access > Add New User button. The Add New User page will allow you to add new users and select their user roles and permissions.
As part of the benefits of signing up for Business My Account, administrators can add users to view your bill account(s) and control their access to them. A given account can have a maximum of 10 administrators and 300 total users linked.
As an administrator, the user is responsible for monitoring access for users they invite to join. The administrator can also:
- View and Pay Bill
- Analyze Usage
- Edit Contact Information
- Edit Bank Information
- Go Paperless
As part of the benefits of signing up for Business My Account, administrators can add users to view your bill account(s) and control their access to them. A given account can have a maximum of 10 administrators and 300 total users linked.
As an administrator, the user is responsible for monitoring access for users they invite to join. The administrator can also:
- View and Pay Bill
- Analyze Usage
- Edit Contact Information
- Edit Bank Information
- Go Paperless
To add a user, login to Business My Account. Go to Manage My Account > Manage User Access > Add New User button. The Add New User page will allow you to add new users and select their user roles and permissions.
If you need to change the role of an assigned user, login to Business My Account. Go to Manage My Account > Manage User Access > View/Edit Access for the User in questions > Add Administrator role for the selected bill account.
A pin code is a 4-digit number used to verify that an email invitation to link a bill account and/or join Business MyAccount that has been sent to the right person.
The company's administrator sending the email invitation shall provide you with the 4 digit pin code. SoCalGas is not responsible for creating the 4 digit pin code.
Please contact your company's administrator, who sent you the email invitation to retrieve your pin code.
SoCalGas is not responsible for creating the 4 digit pin code.
Alerts are available for the prime administer associated with your bill account. Please contact your Account Administrator by logging in to Business My Account and selecting the an administrator from the correct linked account displayed.
If you are already registered for Business My Account, you can log in and select the Schedule Service tab. This tab contains links to scheduling a service order.
If you have difficulties with the My Account or Business My Account login, please contact us for further assistance.
SoCalGas is required by law to verify customer identity in certain situations. When you request to Start Service, we can use your Social Security number to verify your identity. If your identity cannot be verified, you must provide two separate pieces of valid identification (ID). One piece of valid ID must be a photo ID, and the second may either be:
A second acceptable photo ID, or
An acceptable alternate ID.
The respective acceptable forms of photo ID and alternate ID are listed in the following tables. Social Security cards and pre-paid debit/credit cards are not an acceptable form of ID.
Acceptable Photo IDs | |
|---|---|
|
|
Acceptable Alternate IDs | |
|---|---|
|
|
Acceptable forms of your IDs may be provided in the following ways:
- Online or
- In person at a branch office, or
- Fax*
the valid forms of ID to our Credit Department at 1-818-701-3950.
*When faxing acceptable forms of your ID, please print the service address for the Start Service request and a telephone number where you can be reached (preferably one with a voice mail), on each document.
Your Start Service request cannot be completed until the Credit Department reviews the documents provided. You will be contacted by a Credit Department Representative regarding your request. If you have not been contacted by the third business day, please call our Credit Department at 1-800-427-1167 and choose selection 0. Department hours are 7 a.m. - 3:30 p.m., Monday – Friday.
[1] Final approval shall be determined by our Credit Department.
[2] Must be issued by the government of another country (an International Driver's Permit is not acceptable).
*When faxing acceptable forms of your ID, please print the service address for the Start Service request and a telephone number where you can be reached (preferably one with a voice mail), on each document.
If you have a gas water heater or gas furnace that is not working, the pilot light on the heater may have accidentally become extinguished. For assistance relighting the pilot light, consult the water heater or furnace owner’s manual, or contact us and schedule an appliance appointment.
If you are already registered for My Account, you can log in and select the Service Requests tab. This tab contains a link to schedule a service appointment.
Please call us at 1-877-238-0092 if you need further assistance.
If the meter is closed for non-payment of bills, contact us to inquire about the total charges due. Charges to restore service usually include the amount of any past due bills, deposit/additional deposit and the reconnection fee.
If your service was shut-off for the purpose of fumigation, please read about Fumigation Close and Restore Orders.
Even though a distinctive odor is added to natural gas to assist in the detection of leaks, you should not rely on just your nose to alert you to the presence of natural gas. There are a number of reasons why your sense of smell may not always let you know that gas is leaking or has been released.[1] And, certain conditions in pipe and soil may cause odor fade - the loss of odorant so that it is not detectable by smell.
Odor fade (loss of odorant) refers to the phenomenon in which physical and/or chemical processes cause the loss of odorant in natural gas so that its distinctive odor may no longer be detectable by smell.
Learn more about odor fade.
[1] COVID-19 may cause a temporary loss of smell that could make it more difficult to detect the odorant that is added to natural gas to help make leaks easier to detect.
Builders and individuals should contact SoCalGas as early as possible when plans call for abandonment, relocation or alteration of existing service or meter set assemblies.
For Builders
If you are adding equipment to a non-residential project and feel you may need a larger meter, please fill out and submit the Non-residential Online Application.
For Individuals
If you are an individual and you plan to remodel your single-family residence and need the existing gas line relocated, please fill out and submit the Request to Modify Existing Natural Gas Service Application.
For additional guidance, view the Natural Gas Service Guidebook.
New Natural Gas Line Service Information
This information only applies to people who are seeking to arrange new natural gas service to a location that is currently not connected to the SoCalGas distribution system. It does not apply to people who are seeking to process start service , stop service or transfer service requests at locations that are already connected to the SoCalGas distribution system.
For assistance with those requests, click here.
For Builders
If you are a builder who is constructing new single-family or multi-family residence(s) and you need to have new natural gas line(s) extended to the project(s), please fill out and submit the Residential Online Application.
If you are a builder who is constructing new non-residential project(s) and you need to have new natural gas line(s) extended to them, please fill out and submit the Non-residential Online Application.
For Individuals
If you are an individual and you need to have a new natural gas line extended to your new construction single-family residence, please fill out and submit the Residential Online Application.
For Submitted Application Updates
After you submit your online application for new construction residential or non-residential natural gas service, you will be contacted by a Planning Representative to review your request.
For more information, contact the New Business Process Team.
Check our job listings to see if we currently have entry-level positions available.
Read detailed descriptions of entry-level positions at Southern California Gas Company (SoCalGas)
To find out about our excellent employee benefits, internship opportunities, recruitment events, and learn about careers at SoCalGas and much more visit Careers at SoCalGas.
As part of our unwavering commitment to safety, SoCalGas’ Meter Safety Inspection program offers no-charge, periodic, comprehensive inspections* of our meters. If there are no obstructions to the meter, these safety-related inspections are typically conducted within five minutes. After an inspection is complete, a technician may return later to perform maintenance based on the inspection findings.
Our safety technicians work Monday - Saturday, 7:00 a.m.– 3:30 p.m. For additional security and identification purposes, all our technicians will be in a SoCalGas company uniform and carrying company-issued photo identification.
If you have received a Meter Inspection Notice and you need to schedule an appointment or make meter access arrangements, please give us a call at:
(877) 268-4298, Monday – Friday 8:00 a.m. – 5:00 p.m.
Provide a safe path to the natural gas meter by keeping your dog in the house, garage or other secure space, away from the natural gas meter.
Keep the area around the meter clear of any obstructions, plants or shrubs.
Ensure there are no locked gates to prevent access to the meter.
*Per CPUC requirements, comprehensive safety meter inspections shall be conducted every three years. Dependent on circumstances and/or need, it is possible our company may visit your property more than once a year, and it is also possible that more than one group from SoCalGas may visit your property to inspect the gas meter and pipeline.
SoCalGas performs periodic and comprehensive maintenance of our meters, at no-charge, including changing the meter. In most cases, planned maintenance* and/or upgrades are completed with no disruption of natural gas service. However, in the unlikely case that service may be temporarily impacted, the technician on site will inform the customer prior to proceeding with the work.
If you have received a Planned Meter Change notice and need to reschedule an appointment or make meter access arrangements, please give us a call at (800) 427-2200, during operating hours from 7:00 a.m. to 6:00 p.m., Monday through Friday.
On the day your service occurs, if all preparation steps have been completed and there are no obstructions to the meter (see section on preparing for a PMC), no further action is required on your part.
Check the area around the meter to make sure it is clear of any obstructions.
Ensure there are no locked gates to prevent access to the meter or be prepared to allow access to the location.
Provide a safe path to the natural gas meter by keeping your dog[JL15] in a secured location away from the natural gas meter where technicians may be working.
Our technicians performing this work typically are scheduled Monday - Friday, 7:00 a.m.– 2:00 p.m. For security and identification purposes, all our technicians will be in a SoCalGas company uniform and carrying company-issued photo identification.