Help Center

You can link up to 500 bill accounts to a single My Account online profile, making it easy to manage multiple accounts in one place.

To unlink an account from your online profile:

1. Sign into My Account, then go to Account Settings
2. On the Account Settings page, go to the Link Accounts
3. Select the Unlink button for your linked account
4. Select on the required confirmation checkbox and select Unlink

To link an account to your online profile:

1. Sign into My Account, then go to Account Settings.
2. On the Account Settings page, go to the Link Accounts section and select Link Account button
3. Enter Account Number
4. Enter Zip Code
5. Enter Amount of Last Bill
6. Enter the current email associated to the bill account
7. Select Next
8. Review account details and Submit

No, closed accounts are not eligible for registration or account linking.

To add a nickname to an account:

1. Sign into My Account, then go to Account Settings
2. In Account Settings, select Link Accounts
3. Select the Rename button
4. Enter your preferred Account Nickname, then select Rename to save your changes

Your new nickname will appear the next time you view your linked accounts.

To change your username:

1. Sign into My Account, then go to Account Settings
2. On the Account Settings page, go to the Online Profile section and select Manage Login and Security
3. On the Login and Security page, navigate to the Login Information section
4. Select the Edit button for your Username/Email Address (if your email address is your username, then select the Edit button for Email Address)
5. In the Edit Username/Email Address window, enter your new username/email Address and select Next
6. If you edited your Email Address, enter the verification code you received via email

To update the name on your My Account online profile, follow these steps:

1. Sign into My Account
2. Select Account Settings
3. Go to Online Profile and choose Login and Security
4. Select Manage and make your updates

If you need to update the name as it appears on your official SoCalGas account (billing or service records), please call us at 1‑877‑238‑0092, and a customer service representative will be happy to assist you.

To update your My Account online profile, follow these steps:

1. Sign into My Account
2. Select Account Settings
3. Go to Online Profile and select Manage from the Login and Security section
4. Select Edit to make your updates for your online profile name, login information or update your MFA preferences

If you need to update the name as it appears on your official SoCalGas account (billing or service records), please call us at 1‑877‑238‑0092, and a customer service representative will be happy to assist you.

To add an additional email address to your account, follow these steps:

1. Sign into My Account
2. Go to Account Settings
3. Select Service Account
4. In the Contact Information section, select Add next to Additional Email Address
5. Enter the email address and save your changes

If you’re a business account holder, you can give a business partner access by following these steps:

1. Sign into My Account
2. Go to Account Settings and select Manage User Access
3. Select Add New User and enter the required information
4. Select which business accounts to share and choose the user’s access level
5. Create a 4‑digit PIN and share it with the new user
6. The new user will receive an email with instructions and will need the PIN you created to complete setup.

Important notes:

• Access can only be granted to business accounts linked to My Account
• Residential accounts can’t be shared separately at this time
• Only one user can be Prime Administrator—assigning this role removes it from you
• You can choose different permission levels (such as Admin, Billing Only, or View Only) to control what the user can access.

One of the benefits of registering a business account with My Account is the ability for administrators to add users and manage their access to bill accounts. Each account can have up to 10 administrators and 500 total users linked.

As an administrator, you’re responsible for managing the users you invite. Administrators can also:

• View and pay bills
• Review and analyze usage
• Update contact information
• Edit bank information
• Go paperless

This flexibility makes it easy to share access while staying in control of your account.

The 4‑digit PIN code is created by the account administrator when adding a new user. The administrator will share this PIN directly with the new user.

After the user is added, an email will be sent prompting them to enter the PIN. Use the code provided by the administrator to complete the setup and gain access to the account.

The 4‑digit PIN code will be provided to you by your company’s administrator—the same person who sent the email invitation. Please note that SoCalGas does not create or issue this PIN.

If you need the PIN, we recommend contacting your company administrator directly.

Please contact your company’s administrator—the person who sent you the email invitation—to obtain your 4‑digit PIN code.

Please note that SoCalGas does not create or issue the PIN code. If you haven’t received it, your company administrator will be able to assist you.

To take over responsibility for an account, please call us at 1-877-238-0092. A customer service representative will assist you through setting up a new account.

To use a P.O Box:

1. Sign into My Account
2. Select Account Settings
3. Go to Service Account
4. In the Contact Information section, select "Add" next to Additional Email Address
5. Enter the P.O. Box address and save your changes

To change your mailing addresss:

1. Sign into My Account
2. Select Account Settings
3. Go to Service Account
4. In the Contact Information section, select "Add" next to Additional Email Address
5. Enter the new mailing address and save your changes

We encourage customers to consider going paperless to help reduce environmental impact. Paperless billing eliminates paper bills, envelopes, inserts, checks, and stamps—making it a more convenient and eco‑friendly option.

If you prefer to resume receiving paper bills by mail, please call us at 1‑877‑238‑0092. When you call, have your account number and the mobile phone number associated with your account ready to help us assist you quickly.

Payment Extensions may be available if you meet eligibility requirements.

To check if you qualify:

1. Log in to My Account at socalgas.com (or register if you don’t have an account)
2. Go to My Bill
3. Select Payment Extension

If you’re eligible, you’ll see details and options to request an extension.

Need help?

If you’re having trouble accessing My Account, please call us at 1‑877‑238‑0092, and we’ll be happy to assist you.

Southern California Gas Company (SoCalGas) offers a 20% discount through the CARE program for income-qualified customers. Check our CARE guidelines information to see if you qualify.

If you have a SoCalGas My Account:

1. Log in to My Account
2. Select Ways to Save
3. select CARE Program

If you do not have a My Account and would still like to apply for CARE:

1. Visit www.socalgas.com
2. At the top of the page, select Billing & Payments
3. Choose Assistance Programs
4. Select CARE to review eligibility and apply

From there, you can review eligibility requirements, conditions for participation, and submit an application if you qualify.

You can also explore other assistance programs that may be available to you from this page.

Yes, you can make a payment through BillMatrix, a third‑party payment provider for SoCalGas. BillMatrix accepts most payment types, including credit and debit cards. Please note that a transactional fee ($1.50) will be charged when using this service.

To pay with BillMatrix:

1. Visit www.socalgas.com
2. Select Billing & Payments, then choose Ways to Pay
3. Under Other Ways to Pay, select Pay with BillMatrix
4. You’ll be notified that you’re leaving socalgas.com—select Continue to proceed

You’ll need your 11‑digit SoCalGas account number, which can be found at the top of your bill.

There is no fee to pay your bill online when you sign into My Account and use your bank account (checking or savings).
Payments made using a credit or debit card are subject to a fee.

To avoid fees, you can:

• Set up Auto Pay using a checking or savings account
• Make a one‑time payment online using your bank account after signing in

If you choose to pay with a credit/debit card or electronic check, you’ll need to use BillMatrix, an independent service provider. A $1.50 convenience fee is charged for these payments.

Even if you're enrolled in Auto-Pay, you may still see an amount due on My Account for several reasons:

• Your Auto-Pay Plan hasn’t scheduled a payment for the current bill yet.
• Your balance exceeds the threshold set in your Auto-Pay Plan.
• A previous payment was returned (for example, due to bank rejection or authorization issues).
• There may be a timing issue between when the bill was generated and when Auto-Pay is scheduled to process.

You can view your bill and bill inserts online using My Account.

To view your bill:

1. Sign into My Account at socalgas.com
2. Select My Bill
3. Select View My Bill
4. Select a billing date
5. Select View PDF to see or print your full bill

To view bill inserts:

1. Sign into My Account at socalgas.com
2. Select My Bill
3. Select View My Bill
4. Find the Bill Inserts section and select View Bill Inserts link

Don’t have a My Account?

Creating one is quick and easy. To register, you’ll need:

• Your SoCalGas account number
• Your ZIP code
• The total amount of your most recent bill

How your credit balance is handled depends on your account status:

Active account

If your account has a credit (for example, from an overpayment), no action is needed. The credit will automatically be applied to your next bill.

Closing account

If your account is closing and you do not have a new SoCalGas account, a refund check will be mailed to your address on file. Please make sure your mailing address is up to date.

Transferring service

If you’re moving and opening a new SoCalGas account, your credit will be transferred to your new account.

For more details, please refer to your bill. If you have questions about your credit balance, feel free to call us and have your account number ready for faster assistance.

You can set up AutoPay in just a few easy steps:

1. Sign into My Account and go to My Bill
2. In the Automatic Monthly Payments section, select AutoPay
3. Enter your payment details, review and accept the terms and conditions, then select Next
4. Agree to the pre‑authorization terms and conditions and select Set Up to complete enrollment

Once set up, your payments will be processed automatically each month—making it easier to stay on track and avoid missed payments.

Yes, to add a bank account:

1. Sign into My Account
2. Go to My Bill
3. Select Manage Bank Information
4. Choose Add Bank Account to add additional bank account

You can easily update or remove banking information in My Account:

1. Sign into My Account
2. Go to My Bill
3. Select Manage Bank Information
4. Select Manage

From there, you can either:

• Edit your existing bank account details and select Update Account
• Delete your bank account by selecting Delete and confirming your choice

To add a bank account to My Account:

1. Sign into My Account
2. Go to My Bill
3. Select Manage Bank Information
4. Select Manage
5. Choose Add Bank Account
6. Enter your checking or savings account details and select Add Bank Account to save

For a full list of payment options, visit Ways to Pay:

If you already have a My Account profile, simply log in. If not, you can easily register to get started.
Once logged in, select Make a Payment and add your bank information.

This allows you to:

• Set up Auto Pay
• Save your payment details for future use
• Avoid additional fees that may apply when paying by credit or debit card through BillMatrix, our third‑party payment provider

When you add a bank account to your My Account, it goes through a verification process (pre‑note) that can take up to 5 business days to confirm your information and ensure your bank allows transactions.

If the verification fails or your bank blocks the transaction, you’ll receive an email notification. In this case, please contact your bank for more information. The bank account may be removed from your profile to prevent future issues—if that happens, please call us at 1‑877‑238‑0092 for assistance.

In some cases, you may be restricted from using a bank account (ACH) for online payments, usually due to a returned payment. If this occurs, you may be asked to make payments using BillMatrix, a third‑party payment provider.

If you believe this restriction was applied in error or have questions, please call us at 1‑877‑238‑0092. We’re here to help.

If you have a business account and you are the Prime Administrator or Administrator that has delegate user(s) and would like to remove them, first log in to My Account. Once you're logged in, select on Account Settings. On the Account Settings page, navigate to User Access section and select Manage.

If you have both residential and small business accounts linked to your SoCalGas My Account, you’ll be able to view both when you log in. Once signed in, you’ll see separate Residential and Business tabs, making it easy to switch between accounts and view the one you need.

To unbuscribe from our emails, go to your email and click on the Unsubscribe link in the footer of the email.

To make sure your bill and account notifications are sent to the correct email address, please verify or update your email in My Account:

1. Sign into My Account
2. Go to Account Settings
3. Select Login and Security
4. Under Login Information, confirm your email address is correct (if needed, select Edit and update your email address)
5. Save your changes

To update the email address on your account, follow these steps:

1. Sign into My Account
2. Go to Account Settings
3. Select Manage from the Alerts and Reminders section
4. In the Bill Trackers section, select Manage Alerts and Reminders

Be sure to save your changes so you can continue receiving important account and billing information.

You can manage your alerts by logging in to My Account. Go to Account Settings and select Alerts and Reminders to view and update your preferences.

To turn off alerts:

1. Log in to My Account
2. Go to Account Settings and select Alerts and Reminders.
3. Select Manage Bill Tracker Alerts, uncheck the alert options you no longer want, and click Save

To stop receiving text alerts, reply "STOP" to the most recent message on your mobile device that you received from 72427. This will unsubscribe you from most text alerts.

No—SoCalGas does not charge for alerts.

However, your wireless carrier’s message and data rates may apply. Please check with your carrier for details about your plan.

Unfortunately, alerts are only available if you are registered for My Account. Creating an account is quick and easy.

You’ll just need:

• Your SoCalGas account number
• Your ZIP code
• The total amount of your most recent bill

Once your online profile is set up, you’ll be able to manage your account.

Please use this information when seeking the return of your deposit:

Good Payment History

Your deposit, plus interest, is automatically applied as a credit to your account after your account has been paid for 12 months consecutively without becoming past due. If your payment is late on any one bill, the 12-month timeline starts over again. Unfortunately, deposits will not be applied as payment for past due bills to avoid discontinuance of service. Credits on active accounts may be refunded upon the customer's request.

Termination of Service

Upon termination of service, the deposit plus interest is automatically applied as a credit on your account. SoCalGas will subtract any outstanding bills from the credit. If another account is opened, we will transfer the credit to the new account.

These are the conditions that prevent you from receiving a check in the mail:

• When applying the deposit does not result in a credit balance (e.g. outstanding bills)
• When a deposit is transferred to another account and there is no credit balance
• When a credit balance is generated because of a pledge payment

Requesting Your Deposit

To request the return of your deposit or if you have any questions about deposits or a credit on your account, please contact us at 1-877-238-0092 for further assistance.

To request a credit reference letter, please call us at 1-877-238-0092. Our customer service team will be happy to assist you with your request.

If identity verification is required while starting a new service request, you’ll be prompted to provide additional information if your identity cannot be verified using your Social Security Number.

When this happens, the identity verification page will show examples of acceptable forms of identification to help you complete your request.

To learn more about acceptable documents and how identity verification works, visit:https://www.socalgas.com/help-center/verify-identity

Your Start Service request cannot be completed until the Credit Department has reviewed the documents you provided. A Credit Department representative will contact you about your request within three business days.

If you have not been contacted by the end of the third business day, please call the Credit Department at 1‑800‑427‑1167 and select option 0.

Department hours: Monday–Friday, 7:00 a.m. to 3:30 p.m.

You will also receive a confirmation email outlining these next steps so you know what to expect.

You can update your contact information in My Account by following the steps below.

To update your phone number:

To update your email address:

1. Sign into My Account
2. Go to Account Settings
3. Select Login and Security
4. In the Login Information section, select Edit next to your email address

If you’re an account holder:

• If your SoCalGas bill is already linked to an existing My Account, try recovering your login by selecting “I forgot my username or password” on the Log In to My Account page at socalgas.com.
• If you no longer have access to the email on file, please call us at 1‑877‑238‑0092 for help.

If you’re a business partner needing access:
Please contact your account administrator and ask them to grant you access to the My Account.

If you’re the business account holder adding a user:

1. Log into My Account
2. Go to Account Settings and select Manage User Access
3. Select Add New User and enter the required information
4. Choose which accounts the user can access and set their permission level
   Note: Only one user can be the Prime Admin. Assigning this role removes it from you.
5. Create a 4‑digit PIN and share it with the new user
6. The new user will receive an email with instructions and will need the 4‑digit PIN from you to complete access.

Here are a few common reasons and how to fix them:

You may be using the wrong username

1. On the My Account login page, select I forgot my username or password
2. Choose Retrieve your username
3. Enter the email address associated with your online profile and select Continue
4. You’ll receive a verification code by email. Enter the code and select Verify
5. If successful, your username will appear on the My Account login page

You may be using the wrong password

1. On the login page, select I forgot my username or password
2. Choose Reset your password
3. Enter the email address associated with your online profile and select Continue
4. You’ll receive a verification code by email. Enter the code and select Verify
5. Create a new password that meets the requirements (at least 10 characters, including one uppercase letter, one lowercase letter, and one number)
6. Confirm your new password and select Reset Password
7. If successful, you’ll be automatically signed in to My Account

If you’re seeing this message, it usually means your account is already registered. Try using the Forgot User ID or Reset Password options on the login page to regain access.

If you’re still unable to sign in after trying those steps, please call us at 1-877-238-0092, and our Customer Support team will be happy to help you verify your account and get access.

Select the Log Out button located at the top right of your screen.

There are a few easy ways to find your account number:

• Check your bill: Your account number is located at the top middle section of your gas bill above the service information.
• Log into My Account: Once signed in, you’ll see it in the upper left corner next to “Acct#.”
• Look it up online:
  • Visit socalgas.com
  • Select Register for My Account link
  • Then select Help me find my account number (You’ll need your email, ZIP code, and ID details used when the account was created)

Still need help?
If you’re still unable to find your account number, call us at 1-877-238-0092 and we’ll be happy to assist.

Creating a My Account is quick and easy.

To register, you’ll need:

• Your SoCalGas account number
• Your ZIP code
• The total amount of your most recent bill

Yes — just sign in to your My Account to get started.
Creating a My Account is quick and easy.

To register, you’ll need:

• Your SoCalGas account number
• Your ZIP code
• The total amount of your most recent bill

Yes. Follow the tips below when creating or changing your password:

• Your password must be at least 10 characters long
• It must include at least one uppercase letter
• It must include at least one lowercase letter
• It must include at least one number

To change your password in My Account, follow these steps:

1. Sign into My Account
2. Go to Account Settings
3. Select Login and Security
4. In the Login Information section, select Edit next to Password and follow the on‑screen instructions

Updating your password regularly helps keep your account secure.

You can recover your login information by selecting the “I forgot my username or password” link on the My Account log in page under “Log In to My Account.”

Once selected, you’ll see two options:

Retrieve your username

1. Choose Retrieve your Username
2. Enter your email address to receive a verification code
3. Follow the on‑screen instructions to receive your username

Reset your password

1. Choose Reset your Password
2. Enter your email address to receive a verification code
3. Follow the prompts to reset your password

Please review each prompt, as specific information is required to complete each step successfully.

If you no longer have access to the email associated with your account or continue to experience login issues, please call us at 1-877-238-0092 for assistance.

If you know your password but want to change it:

1. Log in to myaccount.socalgas.com
2. Go to Account Settings and select the Manage link within the Online Profile section
3. Select the Edit button to edit your Password

If you've lost your password, go to the login screen of My Account and select the "I forgot my username or password" link or call 1-877-238-0092.

If you are already logged in:

1. Log in to myaccount.socalgas.com
2. Go to Account Settings and select the Manage link within the Online Profile section
3. Select the Edit button to edit your Password

If you’ve forgotten your password or can’t sign in:

Go to the My Account login page and select “I forgot my username or password,” then follow the steps on‑screen.
Or, call us at 1-877-238-0092 and we’ll be happy to help.

You can recover your login information by selecting the I forgot my username or password link on the socalgas.com home page under “Log In to My Account.”

Once selected, you’ll see two options:

1. Select Retrieve your Username
2. Enter your email address to receive a verification code
3. Follow the on‑screen instructions carefully to receive your username

If you recently attempted to reset your password, but did not receive a password reset email, please contact us at 1-877-238-0092.

1. What is multi-factor authentication (MFA)?



Multi factor authentication (MFA) is a security feature that helps protect your account by requiring more than one way to verify your identity when you sign in.

With SoCalGas My Account, MFA uses:

• An authenticator app that generates a one time security code, or
• A text message (SMS) sent to your mobile phone with a one time code

This extra step makes it much harder for unauthorized users to access your account—even if they know your password—and helps keep your personal and billing information secure.

2. How can I receive a multi-factor authentication (MFA) security code for SoCalGas My Account?

   You can receive your MFA security code in one of the following ways:

   • Authenticator app - Use a supported authenticator app (such as Microsoft Authenticator, Google Authenticator, or a similar application). The app generates a one time code on your device when you sign in.
   • Text message (SMS) - Receive a one time security code sent to your mobile phone via text message. Text messages can only be sent to U.S. phone numbers. VOIP services (such as Google Voice) may not receive our messages.

   You’ll choose and set up your preferred option during sign in or in your My Account security settings. Either method helps verify your identity and keeps your account secure.

3. Why did SoCalGas My Account put MFA in place?

   MFA adds an extra layer of security beyond a password, helping prevent unauthorized access, fraud, and identity theft, and aligns My Account with modern security standards.

4. Will multi factor authentication (MFA) for SoCalGas My Account be required every time I sign in?

   Not always. If you select “Remember this device” after successfully completing MFA, you will not need to enter an MFA security code on that device for future sign ins.

   However, MFA may still be required if you:

   • Sign in from a new or unrecognized device or browser
   • Clear your browser cookies or cache
   • Attempt to sign in after a period of inactivity or if unusual activity is detected

   This approach helps balance convenience while keeping your account secure.

5. Which types of phones can receive an MFA security code?

   MFA security codes are sent by text message (SMS) and can only be received on mobile phones with SMS text messaging capability.

   Please note:

   • Landline phones cannot receive text messages and cannot be used for MFA
   • Text messages can only be sent to U.S. phone numbers
   • VoIP or internet based phone services (such as Google Voice) may not reliably receive MFA text messages

   If your phone cannot receive text messages, you can use an authenticator app as an alternative way to receive MFA codes.

For your security, your My Account may be locked if there are too many unsuccessful login attempts.

If this happens, please call us at 1-877-238-0092 so we can help restore access to your online account.

If you are receiving the error message "You cannot access your account at this time.”, it may be due to too many failed login attempts.

We understand this can be inconvenient, but your account now requires manual assistance to restore access. Please contact a Customer Service Representative, and we will be happy to assist you in completing your request.

Customer Service Center: 1-877-238-0092
Monday – Friday: 7 a.m. – 8 p.m.
Saturday: 7 a.m. – 6 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service.

If your gas service was turned off due to non‑payment, please call Customer Service at 1-877-238-0092 for assistance.

If your service was shut off for fumigation, please follow the Fumigation Close and Restore guidelines to ensure your service is safely restored.

View the list of cities and communities served by SoCalGas.

If you already have a SoCalGas My Account, you can schedule a service appointment online in just a few steps:

1. Log into My Account
2. Select the Service Requests tab
3. Select Schedule a Service Appointment

Don’t have a My Account?
You can still schedule a service appointment by visiting socalgas.com.You’ll need your 11‑digit SoCalGas account number and the ZIP code for either the service address or the mailing address associated with that account.

If your gas water heater or gas furnace isn’t working, the pilot light may have gone out. To relight it safely, please refer to the owner’s manual for your water heater or furnace.

If you already have a SoCalGas My Account, you can schedule a service appointment online in just a few steps:

1. Log into My Account
2. Select the Service Requests tab
3. Select Schedule a Service Appointment

Don’t have a My Account?

You can still schedule a service appointment by visiting socalgas.com.You’ll need your 11‑digit SoCalGas account number and the ZIP code for either the service address or the mailing address associated with that account.

&#x26A0 Important safety notice:
If you smell natural gas, suspect a gas leak, or notice damage to gas equipment, leave the area immediately and call us from a safe location at 1-877-238-0092.