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Log In & Troubleshooting Tips

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Submitted by Jdelevar on Tue, 07/15/2025 - 09:26

Invalid password? Here are a few tips:

Type the password from the password reset email. Copy and paste may add extra characters. Double check that your username and password are correct. Need further assistance? Check out our Help Center for frequently asked questions.

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  • Use a supported browser. View recommended browsers
  • Clear your browser cache. A browser cache temporarily stores copies of web pages, images and other online content you access on a frequent basis.

Browser Compatibility

Socalgas.com and My Account is supported on most major operating systems and browsers.


How does SoCalGas decide which browsers to support?

Our recommended browser list is determined by the number of customers using a specific browser and the cost to test and fix defects specific to a particular browser. Unsupported browsers typically make up less than 5% of our customer


 

Recommended Browsers 

  • Google Chrome
  • Apple Safari
  • Microsoft Edge

Unsupported Browsers

  • Microsoft Internet Explorer
  • Brave
  • Opera
  • UC Browser


Experiencing Browser or Connection Issues? 
 

Update your browser. Ensure your web browser (e.g., Chrome, Edge, Safari) is updated to the latest version, as outdated browsers can cause compatibility issues and some site features may not function as expected.
 

Check your network connection. Verify that your internet connection is stable. Sometimes, a "Connection Timeout" error can be due to an unstable connection. Restarting your modem and router might help. If you are on a mobile device, ensure that you have a strong cellular or wifi signal.


Website or system-wide issues. Check if the website has a status page or announcements regarding any ongoing system-wide issues or maintenance that might be affecting logins.
 

Try a different browser or device. Attempting to log in using a different web browser or device can help determine if the issue is specific to your primary browser or device.

Device Support


The optimized experiences are best supported by devices with the latest versions of Apple iOS with mobile Safari browser, and Android devices with the Google Chrome for mobile browser.

We're working to continuously improve customer engagement by targeting popular devices used by customers within our service area. If our websites are not compatible with your device, we suggest you try visiting socalgas.com with a laptop or desktop computer.

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