Browser Requirements

See which browsers are currently compatible with and My Account.

Recommended Browsers

To receive an optimal experience on our website, we recommend you use the latest versions of these browsers:

Tested Browsers

Current versions of the following web browsers support viewing on our website:

  • Microsoft Edge 86 
  • Apple Safari 14
  • Google Chrome 86

Device Support and My Account are updated to support smartphones and tablets. The optimized experiences are best supported by devices with Apple iOS 14 with Mobile Safari browser, and Android 11 devices with the Google Chrome for Mobile browser. 

We're working to continuously improve customer engagement by targeting popular devices used by customers within our service area. If our websites are not compatible with your device, we suggest you try visiting with a laptop or desktop computer.

Internet Explorer Compatibility View

If you are using Internet Explorer 11 and encountering issues such as misplaced images, menus or text boxes – it could be a "Compatibility View" issue. To exit Compatibility View:

  • Open your browser and select F12 using the function (fn) key
  • A window should open on the lower half of your screen
  • From the toolbar in this window, select "Document Mode"
  • From the menu, select the version of Internet Explorer you are currently using

Browser Security Settings

If your browser does not have TLS 1.2 enabled after we disable TLS 1.0 and 1.1, you will not be able to access and My Account after October 2018.

What is TLS?

TLS is Transport Layer Security. This is a web protocol established by the Internet Engineering Task Force (IETF), which is a group that develops Internet standards. This protocol protects sensitive data when being passed back and forth. TLS is a setting which can be enabled or disabled on popular web browsers.

Why is this taking place?

SoCalGas takes the security of your data very seriously. Vulnerabilities were discovered with TLS 1.0 and 1.1 by the IETF. To continue to comply with high security standards and best practices, we will disable the use of TLS 1.0 and 1.1 for connections to and My Account. 

What do I  need to do?

To continue using and My Account, please make sure your browser(s) have TLS 1.2 enabled.