Safety You Can Recognize
We’re not just SoCalGas — we’re your neighbors. The safety of our customers, employees, and communities is fundamental to what we do.
We work around the clock to provide safe, reliable service. Our employees regularly perform essential work, such as maintenance, inspections, repairs, and service visits, to help keep your natural gas service running safely. Depending on the type of work being performed, some visits are scheduled, while others may occur without advance notice. To complete this work, SoCalGas employees require safe access to customer property, including clear pathways to natural gas meters and pipelines.
When identifying SoCalGas employees, look for:
Updated uniforms
with a recognizable company logo
An official photo identification badge,
which you can request to see at any time
Branded vehicles
used by most field employees
In some cases, SoCalGas works with authorized contractors. While they may not wear branded uniforms or drive company vehicles, they are required to carry an official identification badge verifying their affiliation with SoCalGas. We encourage you to remain vigilant. If someone claims to represent SoCalGas and you are unsure about their identity, please ask to see their identification badge or contact us at 1-800-427-2200 to verify.
Why We Could Be in Your Area
Does SoCalGas Have a Right to Be on My Property?
To provide safe, reliable service, our employees may require access to natural gas meters, equipment, and pipelines on customer property. While SoCalGas strives to provide advance notice of work that may require access, some work may be performed at any time without prior notice, in accordance with Tariff Rules 13, 21, and 25, as approved by the California Public Utilities Commission (CPUC).
Rule 13 states, “All meters, regulators, service pipe, equipment, fixtures, etc., installed by the Utility on the customer's premises for the purpose of delivering gas to the customer, with the exception of pipe installed by the Utility beyond the meter, shall continue to be the property of the Utility and may be repaired or replaced by the Utility at any time." Rule 21 states that SoCalGas "shall at all times have the right to enter and leave Applicant's Premises for any purpose connected with the furnishing of gas service." And Rule 25 states that SoCalGas has "the right of ingress to and egress from the customer's premises at all reasonable hours for any purpose reasonably connected with the furnishing of gas." Learn more about Tariff Rules 13, 21, and 25. Learn more about Tariff Rules 13, 21, and 25.
Awareness Helps Keep Us Safer — Together
There has been an increase in utility scams, with impostors posing as utility workers to gain access to customers’ homes. Some may wear hard hats or reflective vests to appear legitimate and may threaten utility shutoffs unless immediate payment is made. Customers should stay alert to potential scams and question anyone claiming to represent SoCalGas. If someone arrives at your property claiming to be from SoCalGas, consider the following:
- SoCalGas occasionally performs routine maintenance and other work that may require access to customer property, including safety inspections. This work may occur without advance notice. All SoCalGas employees are required to carry an official SoCalGas photo identification badge, which you can request to see at any time. Most also wear branded uniforms with a SoCalGas logo and drive company vehicles.
- A SoCalGas employee typically visits a customer’s home in response to a specific service request. In some cases, you may receive a text, email, call, or mailed notice informing you about work in your area. If you are not expecting a visit and someone asks to enter your home, call us to confirm. To verify anyone claiming to represent SoCalGas, ask for an identification badge or call us at 1-800-427-2200.
We love dogs as much as you do, but even friendly dogs can become protective. Please secure your dog whenever a SoCalGas employee is working on or around your property and follow safety guidelines to help keep our employees safe.