Updated 3/25/2026
The Southern California Gas Company takes the privacy and security of your personal information seriously. This Notice at Collection and California Consumer Privacy Act Policy describes how we collect, use, and disclose personal information relating to California residents under the California Consumer Privacy Act of 2018, as amended by the California Consumer Privacy Rights Act of 2020 and regulations promulgated thereunder (“CCPA”).
What is Personal Information?
The CCPA describes “Personal Information” as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. However, the CCPA does not apply to certain information, such as information subject to the Gramm-Leach-Bliley Act or the Health Information Portability Accountability Act.
Categories of Personal Information That We Collect
We collect the following categories of Personal Information about California residents and we may disclose each of these categories to our service providers, contractors, and other third parties who are not permitted to use your personal information except as necessary for performing services on our behalf.
1. Identifiers, such as name, contact information and government ID,
2. Customer records, such as financial information,
3. Protected classifications under California or federal law, such as disability status or other attributes,
4. Commercial information, such as transaction, account, energy use and income information,
5. Internet or network activity, such as browsing history and interactions with our website,
6. Geolocation data, such as equipment location,
7. Audio, electronic, visual, or similar information, such as call and video recordings,
8. Professional or employment-related information, such as work history and prior employer,
9. Education information, such as school and date of graduation, student college scholarship applications, and
10. Inferences drawn from any of the information identified above to create a profile about you, your preferences and characteristics.
Sources of Personal information
We collect personal information from the following sources: directly from you; from public databases; advertising networks and marketing companies; data analytics providers; government agencies; utility derived; social networks; vendors and service providers; affiliated and subsidiary entities; business partners; advisors and agents.
Purposes of Collection, Use, and Disclosure
In general, we collect and otherwise process personal information for the following business or commercial purposes, and also as otherwise directed or consented to by you:
1. to operate, manage, and maintain our business;
2. to provide and improve our products and services;
3. to communicate with you and manage your account including billing and credit services;
4. to determine your eligibility for and participation in certain programs;
5. for our employment and vendor management purposes;
6. to personalize, advertise, develop, improve, and market our products and services;
7. for quality, safety, research and data analysis;
8. to detect and prevent fraud and security incidents;
9. to maintain our facilities, systems and infrastructure;
10. to perform accounting, auditing, and other internal functions;
11. to maintain business records;
12. to conduct investigations and comply with legal obligations;
13. to exercise and defend legal claims and to protect you, us and others;
14. for uses we notify you of or obtain your consent; and
15. for use in a lawful manner compatible with the context in which it was provided.
How Long We Retain Your Personal Information
We store your Personal Information for as long as needed or permitted based on the reason for which we obtained it. We also retain personal information as necessary to comply with our tax, accounting and recordkeeping obligations, to provide you with the services you have requested, as well as an additional period of time as necessary to protect, defend or establish our rights or the rights of others, defend against potential claims, and comply with our legal obligations. Rather than delete your Personal Information, we may deidentify it in accordance with the CCPA, by removing identifying details. Once we do this, we will not attempt to reidentify it.
Sales and Sharing of Personal Information
The CCPA defines "sale" as disclosing or making available personal information to a third party in exchange for monetary or other valuable consideration, and “sharing” includes disclosing or making available personal information to a third party for purposes of cross-contextual behavioral advertising. While we do not disclose personal information to third parties in exchange for monetary compensation, we may be considered as “selling” or “sharing” personal information under the CCPA because of our use of third-party analytics cookies. To the extent such activity is considered to be “selling” or “sharing,” we “sell” or “share” the following categories of personal information: identifiers and Internet or other electronic network activity information. We disclose these categories to third-party analytics providers for purposes of marketing and advertising and to better understand activity on our website. We do not sell or share personal information about individuals we know are under the age of 16.
California Residents’ Rights
The CCPA provides California residents with specific rights regarding personal information. Subject to certain conditions and exceptions, California residents have the following rights with respect to their personal information:
Right to Delete: You have the right to request we delete your personal information.
Right to Know (Access & Portability): (Up to twice every 12 months) You have the right to request:
(i) the categories or personal information we collected about you;
(ii) the categories of sources from which the personal information is collected;
(iii) our business or commercial purposes for collecting, selling, or sharing personal information; the categories of third parties to whom we have disclosed personal information; and
(iv) a copy of the specific pieces of personal information we have collected about you. For security reasons and to comply with the CCPA, certain highly sensitive types of Personal Information, such as social security numbers, drivers’ license numbers, and bank account numbers, will not be provided, but we will inform you if we may have collected them during such 12-month period.
Right to Opt-Out of Sales and Sharing: You have the right to opt-out of “sales” and “sharing” of your personal information, as those terms are defined under the CCPA.
Right to Correct: you have the right to requests that we correct inaccuracies in your Personal information.
Right to Limit Use and Disclosure: You have the right to limit the use and disclosure of your “Sensitive Personal Information,” as defined under the CCPA. However, we do not collect, use, or disclose “sensitive personal information” beyond the purposes authorized by the CCPA, thus this right is not available.
Right to Non-Retaliation. California residents have the right not to be subject to retaliatory treatment for exercising and of the rights described above.
Submitting Requests:
Right to Know, Delete, and Correct. Requests to exercise the right to deletion, correction, and/or right to know may be submitted at https://socalgas.com/privacy or by contacting us at 1-800-427-2200 (toll free). We will respond to verifiable requests received from California consumers or their authorized agents as required by law by matching the information provided against the information we have about you or requesting that you log into your account. If we are unable to adequately verify a request, we will notify the requestor. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.
Authorized agents will be required to provide proof of their authorization, and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.
Right to Opt-Out of Sale/Sharing: To exercise your right to opt-out of the “sale” or “sharing” of your Personal Information, you can manage your cookies and similar technologies through your browser’s “Settings” menu. The Settings menu can be found by selecting the three-dot menu (⋮), or three-dash menu, or other icon in the top-right corner or other location of your browser. To access your cookie settings, navigate to the “Privacy and Security” / “Privacy” section and follow the instructions provided. Steps will vary by browser and device. If you block or delete cookies, some features of the website may not function as intended, and your preferences (including cookie choices) may be lost when cookies are cleared. Choices you make in a browser or on a device apply only to that browser or device.
| Type of Requests | Customer Requests | Non-Customer Requests | Total | Fulfilled Requests | Failed Validation | Canceled | Median Number of Days to Process |
|---|---|---|---|---|---|---|---|
| Right to Know Report Requests | 29 | 3 | 32 | 28 | 1 | 3 | 31 |
| Deletion of Data Requests | 33 | 2 | 35 | 35 | 0 | 0 | 31 |
| Requests to Correct | 2 | 2 | 4 | 3 | 1 | 0 | 2 |
| Opt-Out Requests | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Requests to Limit | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| TOTAL | 64 | 7 | 71 | 66 | 2 | 3 | N/A |
Median or mean number of days within which we substantively responded to Requests to know, delete or limit:
Please note, in accordance with required provisions of the CCPA, requests to limit the use and disclosure of Sensitive Personal Information are not offered since Southern California Gas Company does not use/disclose Sensitive Personal Information is a manner that is not permitted under the CCPA.
Please review our full website Privacy Policy at https://socalgas.com/privacy-policy. To contact us, click https://socalgas.com/privacy or call us at 1-800-427-2200.