What if I forgot my username, password and/or security question?

What if I forget my username?

If you forget your username, simply go to "Forgot Your Username?" and enter the email address associated with My Account and complete the security check. Once the information is submitted, you will receive an email with your username.

If you have forgotten or no longer have access to the email associated with your account or continue to have difficulties with the My Account login, please call us at 1-877-238-0092 or visit a Payment Location for further assistance.

What if I forget my password?

If you forget your password, simply go to "Forgot Your Password?".

You will need to enter your username and email address we have on file. The next step is to answer the secret question you selected during registration. Once the information is successfully submitted, you will receive an email with a temporary password.

If you have forgotten or no longer have access to the email associated with your account or continue to have difficulties with the My Account login, please call us at 1-877-238-0092 or visit a Payment Location for further assistance.

What if I forget my security question?

If in the process of recovering your username or password, you forget the answer to your security question, please click the "I forgot my answer to security question" link provided in Step 2 of the Log In Help process. (The image below is a visual aid only and does not contain an active link) In the next step you will be asked to confirm your identity by providing the last four digits of the Social Security number and zip code associated with your account. After you've completed this step, we will send you an email with a link to use to reset your My Account login.

If you have multiple accounts linked to the same Social Security number and zip code or if you no longer have access to the email associated with your account, you will need to call us at 1-877-238-0092 or visit a Payment Location in order toretrieve your account information.

If you continue to have difficulties with the My Account login, please call us at 1-877-238-0092 for further assistance.

(The image below is a visual aid only and does not contain an active link)

Screen displaying the I forgot my answer to security question link in My Account