What should I do if my hot water isn't working?

If you have a gas water heater and the hot water isn’t working, the pilot light on the heater may have accidentally become extinguished.

For assistance relighting the pilot light, consult the water heater owner’s manual or schedule a service order with Southern California Gas Company (SoCalGas®).

If you are already registered for My Account, you can log in and select the “Schedule/View Appointments” tab. This tab contains a link to schedule a service appointment.

If you are not yet registered for My Account, you can still schedule an appliance service appointment. Go to our Service Request page

You can also contact SoCalGas at 1-800-427-2200.