What should I do if my pilot light is out?
If you have an emergency or questions regarding gas odor or carbon monoxide, please call us immediately: 1-800-427-2200
If you have a gas water heater or gas furnace that is not working, the pilot light on the heater may have accidentally become extinguished. For assistance relighting the pilot light, consult the water heater or furnace owner’s manual or contact Southern California Gas Company (SoCalGas®) and schedule an appliance appointment.
If you are already registered for My Account, you can log in and select the "Schedule/View Appointments" tab. This tab contains a link to schedule a service appointment.
If you are not yet registered for My Account, you can still schedule an appliance service appointment. Go to our Service Request page.
Please call us at 1-877-238-0092 if you need further assistance.