SoCalGas is required by law to verify customer identity in certain situations. When you request to Start Service. with us, generally, we can use your Social Security number to verify your identity. If your identity cannot be verified for any reason, you will be required to provide two separate pieces of valid identification (ID). One piece of valid ID must be a photo ID, and the second may either be:
- A second acceptable photo ID, or
- An acceptable alternate ID.
The respective acceptable forms of photo ID and alternate ID are listed in the following tables. Social Security cards and pre-paid debit/credit cards are not an acceptable form of ID.
Acceptable Photo IDs
State-issued Driver's License | U.S. Customs & Immigration Services Card |
Voter Identification Card | Valid Passport from any country[1] |
State-issued Identification Card | Student Visa |
Matrícula Consular | Military identification Card |
Credit Card with Photo | Employee Identification Card with Photo |
Debit Card with Photo | U.S. Immigration Card |
Resident Alien Identification Card | Foreign Driver's License[2] |
Acceptable Alternate IDs
Pay Stub | Employee Identification Card |
Social Services Card | Individual Tax Identification Number (ITIN) Document or Card |
Credit Card with No Photo | I.N.S. Identification Card/I94 Card |
Debit Card with No Photo | State of California Issued Security Guard Card |
Certificate of Eligibility for Non-Immigrant Students (F-1, Form I-20, M-1) | The Intensive Supervision Appearance Program (ISAP/ICE ID) |
Medical Identification Card |
How can I submit my ID?
Acceptable forms of your IDs may be provided in the following ways:
- Online, or
- In person at a branch office; or
- Fax[3] the valid forms of ID to our Credit Department at 1-818-701-3950.
What happens after I provide my ID?
Your Start Service request cannot be completed until the Credit Department reviews the documents provided. You will be contacted by a Credit Department Representative regarding your request. If you have not been contacted by the third business day, please call our Credit Department at 1-800-427-1167 and choose selection 0. Department hours are 7 a.m. - 3:30 p.m., Monday - Friday.
[1] Final approval shall be determined by our Credit Department. [2] Must be issued by the government of another country (an International Driver's Permit is not acceptable).
[3] When faxing acceptable forms of your ID, please print the service address for the Start Service request and a telephone number where you can be reached (preferably one with a voice mail), on each document.