Electronic Check Processing
When you pay your bill by check, you authorize us to electronically process your payment. If your check is processed electronically, your checking account may be debited the same day we receive it. Your check will not be returned by your bank however the transaction will appear on your bank statement. If you do not wish to participate in this program, please have your account number ready and call 1-877-272-3303.
Closing Your Gas Service
We require two (2) working days and access to the meter to close your gas service.
Information About Deposits for Non-residential Accounts
Amount of deposit - The amount of deposit required to establish or re-establish service credit is twice the estimated average periodic bill.
Return of deposit/interest on deposit - This deposit, together with any interest due, less the amount of any unpaid bills, will normally be returned either on discontinuance of service or after the deposit has been held for twelve (12) consecutive months, during which time continuous gas service has been received and all bills for such service have been paid in accordance with the rules in effect and filed with the California Public Utilities Commission (CPUC). No Interest will be paid if the service is temporarily or permanently discontinued for non-payment of bills.
Public Utilities Commission Notice
If you believe there is an error on your bill or have a question about your service, please call our customer service at 1-877-238-0092. If you are not satisfied with SoCalGas's response, submit a complaint to the CPUC by visiting cpuc.ca.gov/Complaints. Billing and service complaints are handled by the CPUC's Consumer Affairs Branch (CAB): 505 Van Ness Avenue, Room 2003, San Francisco CA 94102. Phone: 1-800-649-7570.
If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, available for those needing assistance relaying telephone conversations.
California Relay Service Phone Numbers:
TTY/VCO/HCO to Voice
- English: 1-800-735-2929
- Spanish: 1-800-855-3000
Voice to TTY/VCO/HCO
- English: 1-800-735-2922
- Spanish: 1-800-855-3000
From or to Speech-to-Speech
- English and Spanish: 1-800-854-7784
To avoid having service turned off while waiting for the outcome of a complaint to the CPUC, specifically regarding the accuracy of your bill, please contact CAB for assistance. If your case meets the eligibility criteria, CAB will provide instructions on how to mail a check or money order to be impounded, pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on.
Billing Term Definition
Baseline - Amount of gas billed at the lowest residential rate.
Billing Factor - Adjusts the amount of gas measured for differences in delivery pressure, altitude and meter calibration.
BTU Factor - Adjusts the amount of gas measured to reflect the heating content of gas.
Climate Zone - Weather zone in which a customer lives. Colder zones receive more baseline allowance.
State Regulatory Fee - A fee used to fund the California Public Utilities Commission (CPUC). Each customer’s fee is determined by the number of therms used.
Gas Commodity Charge - Cost of gas purchased by SoCalGas on behalf of its customers.
Public Purpose Surcharge - Charge to fund Public Purpose Programs such as California Alternate Rates for Energy (CARE), Energy Savings Assistance Program (ESAP), energy efficiency, and research and development. CARE customers pay a reduced surcharge which excludes CARE program costs.
Therms - Standard unit of measuring heat energy.
Other Important Phone Numbers
For the following, call Monday - Friday, 8am-5pm:
Self Service Options available 24 hours a day, seven days a week: 1-800-772-5050
For information regarding payment arrangements, office locations, account balance, billing recap, duplicate bill, and CARE applications for income-qualified customers.
To locate underground cables and gas pipes, please contact 811 before you dig. Learn more.
Online: Register or sign into My Account.
Home Banking: Pay through your banking institution.
Direct Debit: Have your payment automatically deducted from your account. For more information, call 1-877-238-0092 or visit our webpage.
Pay by Phone: Call 1-877-238-0092 to enroll or, if already enrolled, call to authorize a payment from your checking account.
By Mail: Mail your check or money order, along with the payment stub at the bottom of your bill, in the enclosed envelope to SoCalGas, PO Box C, Monterey Park, CA 91756.
Credit or Debit Card or Electronic Check: You can use most credit or debit cards or Electronic Check through BillMatrix. A convenience fee is charged. Contact BillMatrix at 1-800-232-6629 or visit the website.
In Person: Pay in person at one of our conveniently located payment locations. Visit our webpage to find the nearest location and hours of operation.