On Thursday, April 29, SoCalGas received reports that a third-party damaged a natural gas main near the intersection of Stanford Street and Lipton Avenue in Santa Monica.
SoCalGas crews on scene worked closely with first responders to safely stop the flow of gas. Permanent repairs are now complete. SoCalGas technicians are working to restore natural gas service to customers who are experiencing outages.
SoCal Edison has restored electric service to those who were experiencing power outages.
What Area Residents Can Expect
SoCalGas crews continue to clean up and secure the excavation sites. Streets in the area will continue to be closed to allow this work to be done safely.
We anticipate that natural gas service will be restored to most homes by end of day on Sunday, May 2, and crews will be in the neighborhood to conduct the natural gas service restoration process.
Service Restoration Information
Service restoration includes appliance safety checks of each home and turning on the gas meter for each home.
During the restoration process, someone at least 18 years old must be present to allow for an in-home safety check.
Safety checks usually take less than an hour, depending on the number of natural gas appliances in the home.
For safety reasons, customers should never attempt to restore natural gas service themselves.
During service restoration appliance checks, SoCalGas technicians will practice COVID-19-related safety protocols, such as wearing masks, asking residents four specific health-based questions, and requesting residents move to another room if needed to maintain a 6-foot distance, per CDC guidelines.
For the safety of our customers, all SoCalGas employees on company business are required to carry a SoCalGas photo ID badge. Always ask for identification before letting someone inside your home.
If you have questions about the service restoration process or about your natural gas service, please call us at 1-877-238-0092.