Natural Gas Usage Report

Helping You Save.

In our ongoing effort to help you save energy and money, we've developed the Natural Gas Usage Report. It’s part of an energy-efficiency program meant to help you understand your energy usage patterns, and to help you find ways to save energy and reduce your gas bill.

Why was I chosen for this program?

You were chosen because you may have the potential to save energy and money this winter. Historically, your household usage has been shown to be more sensitive to cold weather, with much higher than average usage during cold days. These personalized reports can help you better understand how your household uses natural gas when temperatures get cold, and how to use energy more wisely to lower your bills.

How many reports will I receive?

You can expect six email reports - December 2019 through November 2020.

What if I’d rather not receive them?

You can opt out at any time from receiving these reports. To opt out, please email [email protected]ocalgas.com or call 1-888-431-2226, Monday through Friday, from 8 a.m. to 5 p.m. PST. We will add you to our opt out list.
Note: Processing time varies depending on the time of request submission. Generally, it takes 1-3 weeks after the request is received before you stop receiving reports.

What do you need to do after receiving this report?

After you receive the report, follow the energy saving-tips provided. This can help you save gas and lower your next month’s bill.

Who do you compare my home to in the “Your Home vs. Your Neighbors” chart?

We compare your natural gas usage for last year’s five (5) coldest days to the usage of others in your area with similar usage levels that experienced similar weather. For your first two monthly reports, the comparison is the previous winter (November 2018 through February 2019). For the following reports, the comparison is for the two months prior. 

Households experiencing similar weather

These are homes in one of six SoCalGas-defined climate zones: High Mountain, High Desert, Low Desert, Coastal, Valley and Inland Valley. Each zone has distinct weather conditions that we’ve defined to help forecast natural gas supply needs for our service territory.

Households with similar usage levels

These homes in your area have average or greater than average natural gas usage.

Typical neighbors

This bar on the graph shows the average daily usage on the five (5) coldest days during the comparison period for homes in your area experiencing similar weather.

Efficient neighbors

This bar shows the average daily usage for the 20% of homes in your area that have the lowest average daily usage for the five (5) coldest days during the comparison period.

How do you know if I’m a renter or a home owner?

Third party data was used to determine if you are a renter or a home owner. This data came from public tax, assessors records and modeled data.

What is the California Alternate Rates for Energy (CARE) program?

The CARE program offers eligible customers a 20 percent discount on their monthly natural gas bill. Eligibility is based on household income or participation in a public assistance program. See if you're eligible and apply online today by visiting socalgas.com/care.

Is my information confidential?

Yes, SoCalGas is committed to protecting your energy usage information and ensuring appropriate protection exists when collecting, storing, using and reporting that information. For further details, you can visit our privacy policy.

What if I have some comments and suggestions? Who can I contact?

Please send all comments and suggestions to:

1-888-431-2226
 
SoCalGas
c/o Energy Efficiency GT20B3
555 W. 5th Street
Los Angeles, CA 90013
 
[email protected]