Dogs and SoCalGas Employee Safety

Report a Natural Gas Leak

If you suspect a natural gas leak, evacuate the area immediately and call us from a safe location: 1-800-427-2200.

Call 911 promptly, from a safe location, if there is damage resulting in a natural gas leak that may endanger life, cause bodily harm, cause property damage, and/or if you are unable to contact SoCalGas for any reason.

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We love dogs as much as you do. But even friendly dogs can become aggressive when protecting their owners and their home. That's why it's important to secure your dog anytime a SoCalGas employee is working on the premises.

Help us keep our employees safe by following these guidelines:

Rules for Dog Owners

ALL dogs must be securely confined. This means, per SoCalGas Policy, that the dog has been placed in an area that safely separates the dog from the employee.

Dogs are considered securely confined if they are physically separated from the work area such as, behind a locked door, stable fence, wall, or a closed and latched gate.

A dog that is restrained by a leash or rope in NOT considered securely confined unless the dog is also confined or separated as described above.

Please announce to anyone in the home that the dog is confined and that a SoCalGas employee is onsite to prevent any accidental opening of doors or gates that would let the dog loose.

We are dedicated to safety and quality customer service, which is why our employees are trained in all aspects of safety protocols.

Preparing for a Visit from SoCalGas

If you have a scheduled date for service, be sure to mark it on your calendar and prepare to give access as needed.
Confine your dog away from the natural gas meter, the appliances to be serviced, or other work area before we arrive and please secure your dog prior to answering or opening the front door.
Provide safe passage to the natural gas meter by keeping your dog in the house, garage or other secure space.
If you get a new dog, contact us so we can update our records.