Learn how to protect your pets and ensure our employees safety during service calls.

We love dogs as much as you do.

But even friendly dogs can become aggressive when protecting their owners and their home. That's why it's important to secure your dog away from meter readers on reading days and during service calls.

Help us keep our employees safe by following these guidelines:

Rules for Dog Owners

In order to ensure a safe environment for our employees, meter readers will only enter a property if:

  • A customer and dog aren't present together in the work area. If you are at home when the meter reader arrives, please properly confine the dog away from the work area.
  • The dog isn't displaying aggressive behavior
  • There fewer than three dogs are present

Meter readers aren't allowed to enter a yard with any of the following breeds unless the dog is properly confined:

  • Pit Bull
  • Rottweiler
  • German Shepherd
  • Akita
  • Chow Chow
  • Argentine Dogo
  • Rhodesian Ridgeback
  • Presa Canario

We're dedicated to safety and quality customer service, which is why our employees are trained to keep themselves and your pets safe.

Preparing for Meter Readers

  • View the meter reading schedule and mark your meter reading date on your calendar.
  • Provide a safe path to the natural gas meter by keeping your dog in the house, garage or other secure space.
  • Confine your dog away from the natural gas meter, the appliances to be serviced or other work area before we arrive.
  • Even if your dog is tied, leashed or chained, they still need to be separated from the work area. Otherwise your service call may be rescheduled.
  • If you get a new dog, contact us so we can update our records.