Reporting Safety Conditions

Learn about how to report any safety concerns you may have.

Our company culture encourages our employees and contractors to immediately report safety concerns to company management, safety staff or the ethics hotline without fear of retaliation. In addition, any employee or contractor may inform the California Public Utilities Commission (CPUC) of a safety breach, and the CPUC will keep the identity of the employee confidential. Below is the address for the Director of the CPUC’s Consumer Safety and Protection Division. (Please note that you must add the designation “Safety Breach Notification from Gas System Operator Employee – Confidentiality Requested” to seek confidential treatment.)

California Public Utilities Commission
505 Van Ness Ave.
San Francisco, CA 94102

Report unsafe conditions to the Public Utilities Commission by calling the whistleblower hotline
at 1-800-649-7570 or by email to

Under section 451 of the California Public Utilities Code, every public utility shall furnish and maintain such service, instrumentalities, equipment and facilities as are necessary to promote the safety, health, comfort and convenience of its patrons, employees and the public. Further, under section 963(b)(3) of the California Public Utilities Code, it is the policy of this state that California natural gas utilities and the CPUC’s regulation of natural gas utilities place safety of the public and the natural gas utilities’ employees as the top priority, consistent with the principle of just and reasonable cost-based rates. In addition, under section 961(e) of the California Public Utilities Code, the Commission and natural gas utilities must provide meaningful and ongoing opportunities for the utilities’ workforce to participate in the utilities’ development of a plan for the safe and reliable operations of their pipeline facilities and to contribute to developing an industry wide culture of safety. In view of the above, any employee of the natural gas utility or of an independent contractor working under contract with a natural gas utility, who in good faith, believes that unsafe conditions, services or facilities of the utility threaten the health or safety of its patrons, the employees or the public, has a right to report the conditions to the California Public Utilities Commission. The employee can report the condition by calling the Commission’s Whistleblower Hotline at 1-800-649-7570, either anonymously or by giving the employee’s name, or by sending an email with the pertinent facts and/or documentation to This requirement shall be in addition to any right the employee has to contact any other State or Federal agency, if the employee has reasonable cause to believe that the information discloses a violation of a state or federal statute, or a violation or noncompliance with a state or federal rule or regulation.