On active accounts: If you have a credit balance due to overpayment and your account is active, no action is required. Your credit will automatically apply to your following month's bill.
On a closing bill: If you do not have a new account with us, a reimbursement check will automatically be mailed out to your new address. Please be sure your new address is on file.
On a transfer: If you are closing one account and have a new SoCalGas account, the credit will be transferred to your new account.
Please refer to your bill for more information on obtaining your credit and how the amount of the credit is applied. If you have further questions regarding a credit balance, you may contact us by phone. Please have your account number handy.