As a convenience to customers, we've been providing billing services to third parties selling energy-related or home safety-related products or services since the late 1990s.
Home Emergency Insurance Solutions (HEIS)
We have a billing arrangement with HEIS, a national provider of optional home repair solutions. SoCalGas® customers who choose to purchase optional home repair plans that are administered by HEIS will pay the monthly fee through their SoCalGas bill.
HEIS is not regulated by the California Public Utilities Commission and is not the same company as, or an affiliate of, SoCalGas. Your choice of whether to purchase these services from HEIS will not affect your current level of natural gas service from SoCalGas. As with any other purchase, customers should do appropriate research to determine whether HEIS' services are right for them.
HEIS Charges on Your Natural Gas Bill
If you've recently enrolled in a plan from HEIS, it may take up to two bill cycles (around two months) from the time you enrolled for their charges to appear on your natural gas utility bill.
The HEIS' charge will appear as:
Home Emergency Insurance Solutions: 1-888-302-0137, M-F, 8am-5pm
Protection Plan Charge mm/dd/yyyy $xx.xx
HEIS Mailing Lists
If you've received a mailing from HEIS, please know that HEIS purchases mailing lists from a third-party vendor and that we do not sell customer addresses to third parties. In order to be removed from future mailings, you'll need to contact HEIS directly.
Their toll-free number is 1-888-302-0138
SoCalGas and HEIS
SoCalGas is paid a fee by HEIS for providing the billing and remittance processing services. The majority of this fee is then paid back to our customers through our rates, and helps keep rates lower than they otherwise could be.
SoCalGas goes through a formal competitive bid process to select third party companies that provide energy-related or home-safety related products or services. Our requests for proposals are released to the market through a variety of channels, and we select bidders on the basis of a variety of factors related to them as a potential billing vendor.