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Frequently Asked Questions

  • Watch our easy-to-understand videos to learn about your bill, payment options and managing your usage.
  • What is SoCalGas doing to mitigate the risk of Coronavirus (COVID-19)?
  • How do I start, stop or transfer gas service online?
  • What types of documents are used to verify my identity?
  • What if I forgot my username, password and/or security question?
  • Where can I find my account number?
  • Ways to Pay Your Bill Online or by Phone
  • What should I do if my pilot light is out?
  • Where can I find payment locations? 
  • How do I arrange an abandonment, relocation or alteration of an existing service or meter set assembly?
  • How do I apply for new natural gas service to a location that is currently not connected to the SoCalGas distribution system?
  • How do I track the progress of my online application for a residential or non-residential new construction project once I have received my e-mail confirmation notice?
  • How do I enable the SoCalGas Alexa skill?
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Southern California Gas Company is a subsidiary of Sempra®. © 1998 -  Southern California Gas Company. SoCalGas® is a registered trademark of Southern California Gas Company. The trademarks used herein are the property of their respective owners. All rights reserved.