Featured Support Categories
Frequently Asked Questions
- Watch our easy-to-understand videos to learn about your bill, payment options and managing your usage.
- How do I start, stop or transfer gas service online?
- What types of documents are used to verify my identity?
- What if I forgot my username, password and/or security question?
- Where can I find my account number?
- Ways to Pay Your Bill Online or by Phone
- What should I do if my pilot light is out?
- Where can I find payment locations?
- How do I arrange an abandonment, relocation or alteration of an existing service or meter set assembly?
- How do I apply for new natural gas service to a location that is currently not connected to the SoCalGas distribution system?
- How do I track the progress of my online application for a residential or non-residential new construction project once I have received my e-mail confirmation notice?
- How do I enable the SoCalGas Alexa skill?