Assistance Programs
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Emergency Disaster Relief
SoCalGas occasionally implements billing and credit policy changes to help ease the burden of customers impacted by certain events.
Need More Time to Pay?
Payment Extension
If you need extra time to pay your natural gas bill, we’re here to help. You can request an extension from My Account.
Level Pay Plan
Smooth out the ups and downs of your monthly gas bill by averaging annual gas consumption and costs over a 12-month period.
Other Assistance Programs
Accessibility
Community Outreach
Are you associated with a community- or faith-based organization and interested in building awareness of our customer assistance programs in the communities you serve? Get in touch.
Community-Based Organization Arrears Case Management Pilot Program
The California Public Utilities Commission (CPUC) approved a Community-Based Organization Arrears Case Management Pilot Program (Decision 24-02-046) to reduce residential energy service disconnections by the four (4) Investor-Owned Utilities (IOUs). The utilities shall contract community-based organizations (CBOs) to provide case management services to assist customers in managing their unpaid bills, enrolling in energy assistance and energy efficiency programs and arranging bill payment plans. Pilot participation is capped at 12,000 customers statewide. The cap is allocated between utilities as follows:
Utility | Customer Participation Cap |
|---|---|
SoCalGas and Southern California Edison COMBINED | 4,800 |
San Diego Gas & Electric (SDG&E) | 2,400 |
Pacific Gas & Electric (PG&E) | 4,800 |
Services Offered: If a customer chooses to participate, they will receive personalized support from a dedicated CBO case manager authorized by SoCalGas to assist with:
- Creating an action plan to reduce your past due energy bills and prevent service disconnection
- Enrolling in SoCalGas assistance programs
- Setting up a payment plan with SoCalGas
- Learning basic energy management and cost-savings tips
Pilot Timeline: The pilot program begins in December 2024 and concludes in April 2026. Pilot services will be available to participants for the entire duration of the pilot. However, customers can only enroll between December 2024 and July 2025.
Eligibility:
- You must be a SoCalGas customer.
- You must reside in one of the following zip codes: 90022, 92223, 92557, 93535.
- You must have a past due natural gas bill with SoCalGas that is at least 90 days old.
- All income levels are eligible to participate.
- Customers who are currently enrolled in SoCalGas’ Percentage of Income Payment Plan (PIPP) are not eligible to participate in this pilot program.
How to Enroll: SoCalGas has awarded two (2) CBOs to assist in the pilot program. To participate in this program, please contact one of the two authorized CBOs listed below that serves your ZIP code.
Org Name | Service Zip Codes | Contact Number |
|---|---|---|
SBX Youth & Family Services | 92557 and 92223 | |
Fernandeño Tataviam Band of Mission Indians / Paseki Strategies Corporation | 93535 and 90022 |
Community Based Organizations Update
The California Public Utilities Commission (CPUC) recently issued a Decision (D. 22-04-037) which provides a framework to establish and operate a Community Based Organization (CBO) Case Management Pilot Program (Pilot). This Pilot is designed to operate in targeted California communities where, during the first year of the COVID-19 pandemic, electric bills were highest relative to the available resources of the community.
To support the efforts of this Pilot, the Investor Owned Utilities (IOUs), have developed a statewide map that tracks arrearages and disconnections, by Zip Codes, as well as identifies nearby CBOs who may able to help customers lower or eliminate their arrearages.
View the map
To learn more about this map, the Pilot, or the CPUC proceeding in general, visit cpuc.ca.gov.