Rebuilding Information for Fire-Affected Customers

Before restoring natural gas for any customers, SoCalGas ensured our pipelines were ready to be pressurized and safe for customers. These gas lines are now back to our regular maintenance schedule, where we have employees routinely checking for underground leakage. As a reminder, if a customer smells natural gas, they can call 1-800-427-2200. SoCalGas will send an employee to investigate any leak indications to ensure the safety of our customers and infrastructure.

For customers who are returning to partially damaged homes and are requesting natural gas service, SoCalGas is prioritizing them on our schedule, and they are restored with natural gas service within one (1) week. To initiate a request, please call 1-800-427-2200.

Customers who are rebuilding can choose to have their home or business reconnected to the natural gas system. We have created a streamlined application process for when you are ready to reconnect natural gas service. SoCalGas will also prioritize applications and natural gas service reconnections for customers affected by the wildfires and has created a dedicated application page Wildfire Reconnect for customers who need to request reconnection.

SoCalGas will prioritize applications and natural gas service reconnections for customers affected by the wildfires. The applicant must first verify that all local jurisdiction requirements have been met. After completing all planning, utility coordination, and obtaining the necessary permits, the SoCalGas planning representative will schedule the service reconnection. This process usually takes approximately ten (10) business days from the scheduling request date to the crew installation date. *Please note that for joint trench installations, whereby multiple utilities are located within the same trench, the timeline may be affected by utility coordination.

It is important that before starting any digging or excavation work, follow California law requirements by calling 8-1-1 to have utility lines safely marked. 8-1-1 is a free service available to everyone.

Underground utility pipelines can be located anywhere, including under streets, sidewalks, and private property – sometimes just inches below the surface. Hitting one of these pipelines while digging, planting, or doing demolition work can cause serious injury, property damage, and loss of utility service. Whether you are planning to build a major development, or just landscaping your yard, be sure to submit a request online or call 8-1-1 at least two (2) business days before digging, not including the date of notification. Representatives will coordinate with us and other utility owners in the area to mark the locations of buried utility-owned lines. For more information about safe digging, please visit socalgas.com/811.

Customers who want to resume natural gas service with SoCalGas should follow these key steps during their rebuilding process:

1. PLAN: Customers or licensed contractors should request restoration of natural gas service before construction begins, during the planning stages of the project. To begin the process, please fill out the online form below. After submitting the form, an email confirmation will be sent to the email address provided. A SoCalGas Planning Representative will then contact you within five (5) business days.

   Application: Natural Gas Reconnection Application

   Once the application/request is assigned, the planning representative will be the primary point of contact for the customer. They will be able to provide detailed assistance and support.

   For homes being rebuilt, the Residential Energy Efficient Fire Rebuild program provides financial incentives for single-family and multifamily homes prior to the start of construction. For more information, please visit socalgas.com/Rebuild.

2. BUILD: SoCalGas representatives will perform several site visits throughout the process and will advise customers as to where natural gas meters must be placed. They will also evaluate a property’s projected natural gas needs to determine what kind of service line will be required.
3. RESTORE: Once a property is ready for restoration, a SoCalGas planning representative willdiscuss specific project needs and schedule your service reconnection. Only SoCalGaspersonnel or agents authorized by SoCalGas may reconnect your service. During yourappointment, a SoCalGas representative will meet you at your home or business andperform a safety check on all appliances as part of the reconnection process. Approval fromthe City Inspector for the houseline is required before the meter can be installed andactivated.

4. SAVE: Apply for SoCalGas increased and exclusive energy efficiency rebates. Please visit socalgas.com/Rebates to learn more and see if you qualify.

   For general rebuild inquiries, please contact SoCalGas at 1-800-427-2200 or visit socalgas.com/Rebuild.

Customers may call the SoCalGas Customer Contact Center at 1-800-427-2200. Our Customer Service Representatives will track and route your call to the proper representative in the planning department.

SoCalGas is offering increased and exclusive rebates for qualifying natural gas appliances to help lower your cost of rebuilding a more energy-efficient home or business.

SoCalGas customers affected by Southern California Wildfires and living within the eligible affected areas may be eligible for increased rebate amounts of up to an additional 50% onpurchases of new energy-efficient natural gas appliances. Please visit socalgas.com/Rebuild or socalgas.com/Rebates for more information.

In support of the rebuilding effort to restore single-family and multifamily homes destroyed or severely damaged by the Eaton, Palisades, Hurst, Lidia, Sunset, Woodley, Olivas and Hughes wildfires in Los Angeles County, SoCalGas is offering exclusive and increased incentives for energy-efficient homes being rebuilt in the affected areas through the Residential Energy Efficient Fire Rebuild program. For customers who lost their home and are rebuilding, they may be eligible for incentives with the Program. Please note, you must apply for these incentives BEFORE construction begins. You will not qualify if construction has already started. For more information, please visit socalgas.com/Rebuild.

Eligible Zip Codes

Palisades Fire: 90024, 90025, 90049, 90073, 90077, 90095, 90263, 90265, 90272, 90290, 90402, 90403, 91301, 91302, 91307, 91316, 91320, 91335, 91356, 91361, 91364, 91367, 91403, 91406, 91411, 91436;

Eaton Fire: 91001, 91006, 91007, 91008, 91010, 91011, 91016, 91020, 91023, 91024, 91042, 91046, 91101, 91103, 91104, 91105, 91106, 91107, 91108, 91123, 91125, 91126, 91206, 91208, 91214, 91706, 91731, 91732, 91775, 91780, 93563;

Hurst Fire: 91321, 91040, 91042, 91311, 91331, 91340, 91342, 91344, 91345, 91350, 91351, 91352, 91355, 91381, 91387, 91390, 93510;

Lidia Fire: 91042, 91342, 91390, 93510, 93550, 93551;

Sunset Fire: 90046, 90028, 90036, 90038, 90048, 90068, 90069, 90210, 91604; Woodley Fire: 91316, 91325, 91330, 91335, 91343, 91402, 91405, 91406, 91411, 91436;

Olivas Fire: 93001, 93003, 93013, 93022, 93023, 93030, 93060;

Hughes Fire: 91354, 91355, 91381, 91383, 91384, 91390, 93040, 93222, 93225, 93243, 93532.

These increased rebates and assistance programs are allocated for victims of the January 2025 California wildfires and not for wildfires outside of the eligible zip codes list, as noted on our website socalgas.com/Rebuild.

If you have questions about the Residential Energy Efficient Fire Rebuild program and are rebuilding your home, please call 1-866-563-2637 or email scgprocessing@socalgas.com for more information.

If you have questions or need help filling out the Home Energy Efficiency Rebate Application, please call 1-888-431-2226 or email scgprocessing@socalgas.com for assistance.

For more Information on how to apply for the Energy Efficiency Rebates for Business (EERB) Program, please call 1-800-508-2348 or visit socalgas.com/EERB for assistance.

Customers should coordinate with their respective city representative and Los Angeles County and the U.S. Army Corps of Engineers to help facilitate safe debris removal efforts for the Eaton and Palisades wildfire areas.

Before starting any excavation work, follow California law requirements by calling 8-1-1 to have utility lines safely marked. 8-1-1 is a free service available to everyone. For more information about safe digging, please visit socalgas.com/811.